Cath Lab Coordinator

Book and advise patients of appointment following agreed protocols
- Ensure patients are informed of their P Code status via post
- Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of Cardiac Cath Lab based on demand
- To assist in the production of waiting time statistics
- First port of call for appointment queries, escalating any complaints to appropriate manager as required
- Check in patients ensuring correct personal details are held in Cerner making any updates necessary to the records.
- Status appointments once complete ensuring any further actions are undertaken in line with the Trust’s Patient Access policy
- Send out any relevant documentation to patients regarding their appointment and care.
- Liaise with other departments/trusts where necessary.
- Liaise with appropriate Medical Secretaries to resolve matters in relation to appointments.
- Rebook patients who have had to be cancelled, or who cannot make the date originally given to them in line with Trust policies and guidelines.
- Ensure documentation is completed and forwarded as necessary should patients admission be cancelled
- Receive and acknowledge incoming referral letters to service and liaise with Consultants as required
- Ensure appointments are booked within diagnostic and government guidelines
- Liaise with Cardiac Cath Lab staff to ensure minimum stock levels of clinical and non clinical equipment
- Deal with telephone queries

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
- Co-ordinate full utilisation of procedure lists in conjunction with MDT availability for inpatients and outpatients
- Create, book, admit and discharge TCI encounters for patients.
- Arrange the booking, reception and follow up outpatient appointments
- Complete all required documentation and computer records
- Locate and request case notes as required and check for information regarding admission
- Send out admissions letters and deals with all relevant enquires from patients, relatives and GP’s etc.
- Deals with any difficulties relating to the admission of the patient, referring to a higher level if required
- Ensure clear communications with the consultant and their secretary
- Ensure cancelled appointments are refilled where possible by reviewing the waiting list.
- Ensure strict monitoring of patients waiting times, escalating if waiting times exceed 6 weeks i.e. targets to be achieved
- Liaise with multi-disciplinary staff regarding Consultants annual leave