Service Improvement Officer

2 weeks ago


Stafford, United Kingdom Staffordshire County Council Full time

Job Introduction
Are you as passionate as we are about how we use Quality and Performance to learn, improve and assure our adult social care services?

You'll be working in the Quality and Performance team: we're a new team working across adults social care services. Our main priority is to help operational and senior managers to make best use of our intelligence from data, quality of practice audits, feedback and consultation so that we can identify good practice and areas of improvement that make a real difference to the people we support.

We're also supporting our local preparations for the new CQC inspection framework for local authorities.

Main Responsibilities
This is an exciting and varied role. The main focus of the role is about using results from surveys and audits to understand and improve the quality of our services; so you'll be involved in the following areas of work:

- Supporting the development of practice guidance
- Analysing customer feedback, compliments and complaints
- Supporting quality of practice audits and analysing their results
- Helping to understand the experience of the people who use our services through consultation
- Supporting our continuous learning to improve performance
- Helping to get us ready for our upcoming CQC inspection

What you'll bring to the role
- Curiosity - you'll be able to ask questions to help us understand areas of strength or development
- Able to analyse and turn information from a range of sources (both quantitative and qualitative) into insightful reports that help us to improve outcomes
- A great communicator and be able to build relationships with people across internal and external teams
- Committed to working collaboratively with colleagues across the County Council and Midlands Partnership University NHS Foundation Trust

An advert and job description only tells you so much - we'd love to hear from you: If you'd like a further discussion about the role, please contact Craig Woods (07977175696)

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.



  • Stafford, United Kingdom Age UK Staffordshire Full time

    Age UK Staffordshire, The Roller Mill (Penkridge). The role will have the benefit of a hybrid working approach and the use of a number of Age UK Staffordshire locations/facilities following agreement. Travel around the county and work at other venues will be essential. **Hours - **37.5 hours a week. Core Hours Monday to Friday. Required to work flexibly and...

  • Office Clerk

    12 hours ago


    Stafford, United Kingdom Acapella Recruitment Full time

    **Office Clerk** - £18k per annum _ - 9am-5pm, Monday-Friday_ Our client is a leading provider of mobility products.They are based in Stafford and their business covers the whole of the UK. They are currently seeking to appoint an Office Clerk to join their team in Stafford, this individual should have a great telephone manner, friendly personality and a...

  • Case Administrators

    5 days ago


    Stafford, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 348442**Salary**: - £22,096 - £24,718- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- This position is based at NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time, Part-time**Number...


  • Stafford, United Kingdom Staffordshire County Council Full time

    Job Introduction Are you a detail-oriented individual with a passion for data analysis, an innovative mindset, and a strong ability to work collaboratively within a team? Are you looking for a rewarding opportunity to contribute to the improvement and monitoring of adult social care services? If so, we have the perfect position for you as a Quality...

  • Service Advisor

    3 weeks ago


    Stafford, United Kingdom Land Rover Full time

    **The opportunity**: **£30,000 - £35,000 OTE** As a Service Advisor for Swansway you’ll be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will manage the front of house...

  • Service Manager

    4 days ago


    Stafford, United Kingdom Blue Cube PCS Full time

    About the job To lead the service team in the pursuit of Customer Service Excellence. Providing an active support service to all departments and customers alike managing customer interactions and providing exemplary levels of support. Using continuous improvement to constantly evolve the Blue Cube Service offering Responsibilities Provide a...


  • Stafford, United Kingdom Staffordshire Wildlife Trust Full time

    **Job Title**:Living Floodplains Officer/Senior Officer **Contract Type**:Permanent **Hours**:35 hours per week **Pay Band**:Officer (£22,787.00-£24,665.00) or Senior Officer (£24,915.00-£28,867.00) depending on experience and role offered. **Work Location**:Hybrid and flexible working with Main Office at The Wolseley Centre, ST17 0WT **Who We’re...

  • Service Advisor

    3 weeks ago


    Stafford, United Kingdom Land Rover Full time

    **The opportunity** **£30,000 - £35,000 OTE** As a Service Advisor for Swansway you’ll be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will manage the front of house...


  • Stafford, United Kingdom Capita Full time

    MIS Advisory Officer (with reference to FMS and financial process experience) Staffordshire Based This post is required for the delivery of consultancy, training and support of SIMS, FMS and Arbor products, through support contracts within our customer base. The post holder is to be responsible for supporting the SIMS and Arbor platforms, writing and...


  • Stafford, United Kingdom Staffordshire County Council Full time

    Job Introduction Adults' and Children's Financial Services (ACFS) is a pivotal part of the Adult and Children Social Care Pathways. ACFS is responsible for facilitating and overseeing the payment to providers of Adult and Children’s Social Care and for the collection of client contributions in accordance with Care Act 2014 and local policy. We are...


  • Stafford, United Kingdom Edgewell Supply Chain Full time

    Chief Operating OfficerNationwide - Staffordshire HQExcellent Salary and PackageWe have a very exciting opportunity for a Chief Operating Officer working for a dynamic seller of construction materials. This is an exciting multi-site operation with a fantastic pedigree.Work closely with the CEO and Management team to lead all non-customer-facing and...


  • Stafford, United Kingdom Staffordshire County Council Full time

    Do you want to make a difference for children and families? We have a great opportunity for a Quality of Placements Officer to join our supportive team making sure we’re able to provide good quality placements such as fostering, residential and in supported accommodation. You will be responsible to the Market Relationship Manager to provide technical...

  • Technical Officer

    12 hours ago


    Stafford, United Kingdom STAFFORD BOROUGH COUNCIL Full time

    **Technical Officer - Housing Assistance Shared Services (DHH120)** **Band J (SCP 32-36) £38,296 - £42,503 per annum** **Full time, permanent - 37 hours per week** It is an exciting time to join the Health and Housing Team, as you will play a significant role in our brand-new Housing Assistance Shared Service supporting residents across Stafford Borough...

  • Pals Officer

    3 days ago


    Stafford, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Patient Experience Department PALS Officer 35 hours per week **Band 4** An exciting opportunity has arisen for a PALS Officer to work as a member of the patient experience team creating a philosophy of enhanced customer service culture to assist University Hospitals of North Midlands to become the "hospitals of choice".

  • Legal Officer

    3 days ago


    Stafford, Staffordshire, United Kingdom Essential Employment Full time

    Debt recovery officer needed in Stafford £11.Involves: raising debt recovery correspondence; reviewing accounts and determining recover strategy; taking telephone payments; allocating receipts to accounts; referring debts to Legal Services for recovery through the courts. You will always however hear from us by phone if we are able to take your CV forward...


  • Stafford, United Kingdom Mitie Full time

    **Reference: 24339** **Distributions Security Officer** **Location: Stafford** **42 Hours per Week** **Hourly rate: £9.55** **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. - Delivering...


  • Stafford, United Kingdom Mitie Full time

    **Reference: 26754** **Distributions Security Officer** **Location: Stafford** **42 Hours per Week** **Hourly rate: £9.55** **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. - Delivering...


  • Stafford, United Kingdom Mitie Full time

    **Reference: 30003** **Distributions Security Officer** **Location: Stafford** **42 Hours per Week** **Hourly rate: £10.42** **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. - Delivering...

  • Probation Officer

    6 days ago


    Stafford, United Kingdom Ministry of Justice Full time

    Salary 1 - £31,582 - £39,821 Number of jobs available 1 - 3 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Stafford Building/Site 1 - HM Prison Dovegate, ST14 8XR Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band 4 National Post Type 1 - Permanent Working Pattern 1 - Full Time Role Type 1 - Operational...


  • Stafford, United Kingdom Rubicon Consulting Full time

    Rubicon Consulting is currently recruiting for an Engineering Customer Service – After Sales Representative on a 6-month contract ongoing contract based in Stafford (5 days in the office). This position is INSIDE IR35 The Engineering Customer Service – After Sales Representative is responsible for providing excellent customer service to our customers...