Mis Advisory Officer

MIS Advisory Officer (with reference to FMS and financial process experience)

Staffordshire Based

This post is required for the delivery of consultancy, training and support of SIMS, FMS and Arbor products, through support contracts within our customer base. The post holder is to be responsible for supporting the SIMS and Arbor platforms, writing and delivering training materials and providing exceptional support and guidance to over 700+ schools alongside a wider experienced team.

The post requires someone with previous experience of FMS /SIMS and/or an awareness of financial processes. The role holder will be advising schools on issues which ultimately provide scope in raising pupil attainment and improving school effectiveness through the use of the outlined software service packages.

To both work remotely (phone and internet/remote meetings) and face to face with schools in a support and consultative manner and to train modules on determined product packages, from both basic through to advanced provision. The post holder will have experience in FMS or finance provision either in schools or with service support software packages, ideally, also having experience in advanced reporting in this area. The role holder is required to deliver this service to a high quality in accordance with agreed service standards and to liaise with other internal teams and external organisations to include Local Authorities and software providers.

**What you’ll be doing**:

- To lead specific area of SIMS with FMS, ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes and internal staff training are current.
- Maintain an awareness of the services, LA or Department of Education developments and relevant legislation, statutory obligations and advise customers (and/or partners) accordingly.
- To provide a range of SIMS consultancy, on-site school support, office based and remote support and training services to schools. Encouraging the development of customer skills and championing the most effective use of SIMS software to both raise pupil attainment and improve school effectiveness.
- Ensure effective communication with schools and other third party providers.
- Deliver training as required to a wide range of ability levels.
- To resolve problems relating to SIMS and FMS and ARBOR support, in a timely and effective way by telephone, remote support or site visit.
- To assist in the design and delivery of technical training and seminars to Entrust customers, users and staff.

**What we are looking for**:

- Proven experience in a related role
- To lead specific areas of SIMS, Exam, Assessment, ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes and internal staff training are current.
- Experience of SIMS/SIMS PRIMARY, Arbor or similar packages
- Experience of Reporting functions within similar packages, alongside broader functionality
- Committed to customer focused service delivery
- Excellent analytical and problem solving skills
- Professional approach with a positive attitude to delivering high quality work
- Strong communication skills - both verbal and written communication and a good telephone manner
- Excellent knowledge of Microsoft Office and cloud based services
- i.e. Office 365, Google
- Current and clean full driving licence and use of a car as visiting schools is a must
- The successful applicant will require security clearance (i.e. DBS checked).

**About Government Services**

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.

**What’s in it for you?**
- A competitive basic salary
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita.

**Job Types**: Full-time, Per