Service Support Officer

3 weeks ago

Leeds, United Kingdom Health Education England Full time

We are looking for 4 highly motivated and enthusiastic individuals to fulfil the role of Service Support Officer for the UK Foundation Programme Office (UKFPO), hosted by HEE. You will be part of a dynamic, growing team with plenty of opportunities to learn, develop and progress.

The overarching goal of the UKFPO’s Service Support Officers is to run the high-profile operations of the team. Your duties will include:

- providing high quality administrative and service support, including coordinating the secretariat function for various internal and external groups
- planning and undertaking the operational processes of the team
- stakeholder support
- reporting and analysis of information to support delivery of services
- maintaining the UKFPO website
- coordinating your activities with those of your peers and other team members

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The whole team works in close collaboration with stakeholders from the four devolved administrations, the Academy of Royal Medical Colleges (AoMRC), the Medical Schools Council (MSC) and the General Medical Council (GMC).

We are looking for the proven ability to effectively prioritise your own workload and have a proactive approach. You will need to work as part of the administrative team to deliver tasks that require collective effort and be able to work with a high degree of discretion and initiative, respecting confidentiality of information. It will be important for the post holder to develop and maintain an understanding of key Foundation issues to manage and prioritise workload effectively and make appropriate decisions.

Health Education England exists for one reason and one reason only: our vision is to help improve the quality of life and health and care services for the people of England by ensuring the workforce of today and tomorrow has the right skills, values and behaviours, in the right numbers, at the right time and in the right place.

We are people centred, committed to the NHS Constitution, and driven by our values of responsibility, inclusiveness, fairness, and confidence.

Our goals are to deliver and reform education to produce the best possible future workforce; to transform the current workforce to meet tomorrow's health and care needs; and ensure the quality of our education and training system.

This role is available across all HEE national and local offices as remote working is fully supported.

Application guide

**Follow these headings in your supporting statement**:

- Introduction (about you and why you want this job)
- Qualifications and training
- Skills, experience and knowledge
- Note: review the job advert above and the job description for what is required for this role and explain how you match those requirements

Using the headings above, include the following information in your supporting statement:

- Why do you want this role?
- What skills do you have that are relevant to this role (please check the job description carefully)?
- At least three (more welcomed) concrete examples of how you have demonstrated/used these skills in your past/current employment or other types of activities, and what you learned from the situation(s) described.

**Notes**:

- Please do not repeat what you have written in the “Brief description of your duties & responsibilities” sections - this information will be available to all shortlisters so no need to repeat
- Use the headings provided to lay out your supporting statement - applicants who do not follow this layout will not be shortlisted

The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective running of the secretariat, which includes collation of data, financial and project information to improve, inform and support a portfolio of projects, services, and initiatives.

A good working knowledge of Office365 including Outlook, SharePoint, and Excel, is essential. It is important that the post holder has excellent communication and relationship-building skills as they will be expected to liaise with internal and external stakeholders using various communication and engagement tools. We are looking for a flexible team player, as the willingness to support other team members is vital.

This role is available across all HEE national and local offices as remote working is fully supported.

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.
Salary Progression
Applicants will commence at the bottom of Band 5 with a full-time starting salary of £27,055, with pay step increases after 2 years’ service and 4 years’ service.

This is offered in accordance with NHS Terms and Conditions

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