Customer Service Representative

6 months ago


Bishop's Stortford, United Kingdom Displaysense Ltd Full time

**Overview**:
**This is a Temp or Temp to Perm Role on a Zero Hours Contract**

**CANDIDATES MUST BE AVAILABLE TO START IMMEDIATELY**

As the forefront of the Displaysense customer engagement, the Customer Service Representative plays a crucial role in ensuring a seamless and positive experience for all our customers. This role involves a variety of responsibilities designed to support our mission of maintaining high levels of customer satisfaction and retention, especially focusing on the nurturing and development of ongoing relationships with returning customers.

**Key Responsibilities**:
▪ Be the first person customers talk to, showing them how much we value outstanding service.

▪ Give knowledgeable advice about our products and answer sales questions, aiming to exceed what customers expect from us.

▪ Take orders over the phone carefully and efficiently, making sure the whole process from first contact to delivery runs smoothly.

▪ Look for chances to suggest additional upsell products that could benefit the customer, which also helps our business grow.

▪ Quickly put together and follow up on quotes, staying one step ahead of what customers might need and sealing the deal.

▪ Provide excellent service after the sale, including dealing with returns swiftly, to show our commitment to making customers happy even after they’ve bought something.

▪ Build strong relationships with new and existing customers, finding new opportunities while keeping them coming back for more.
- Previous experience in customer care is essential, highlighting a track record of providing outstanding service.
- Exceptional customer care skills, with the ability to maintain professionalism and confidence, especially in telephonic communications.
- A proactive individual willing to take on responsibilities and work independently, demonstrating initiative and efficiency.
- Highly organised and efficient, with the capacity to juggle multiple tasks simultaneously without compromising on quality.
- A commitment to continuous improvement and learning, aiming to build lasting relationships with new and returning customers alike.
- Highly organised and efficient with the ability to multitask effectively.

**Package**:

- Office based
- Hours ideally 09.00 - 17.30, Mon - Fri, 1 hour for lunch but would consider shorter hours
- Free onsite car parking.
- Opportunity to join an evolving company.
- Fantastic work environment in modern/clean offices, kitchen area, outdoor area, nice toilets and showers
- Free tea/coffee and cake (when it hasn't all been eaten)

**More about Displaysense**:
Displaysense Ltd, based in Bishop’s Stortford, is a reputable provider of display products and storage solutions, catering to sectors including home, retail, exhibition, catering, and office industries through mail order and online sales. Our Sister company, The Urban Mill, specialises in homewares, offering an array of furniture and soft furnishings via our web shop. Operating under one team, our advanced internal systems and technology streamline operations, driving sales and efficiency across both businesses. Valuing returning customers is crucial to our growth strategy, placing them at the core of our business model. Alongside this focus, our sales activities are dedicated solely to the UK market.

**Job Types**: Temporary contract, Temp to perm, Zero hours contract
Contract length: 2-6 weeks

Pay: £11.00-£13.00 per hour

Expected hours: No less than 30 per week

Work Location: In person



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