Customer Service Representative
6 days ago
About the Role
This is a customer-facing position where you will be responsible for delivering a great shopping experience to our customers. You will work as part of a team to ensure that our phone shops are run efficiently and effectively.
Key Responsibilities
- Delivering excellent customer service and ensuring that customers receive a positive experience.
- Working collaboratively with the team to achieve sales targets and improve customer satisfaction.
- Maintaining a clean and welcoming store environment, adhering to health and safety standards.
- Assisting with stock management, including receiving and processing deliveries.
- Providing information and guidance to customers on our products and services.
Requirements
- A passion for delivering excellent customer service and a commitment to providing a positive experience for customers.
- Ability to work effectively as part of a team, supporting colleagues to achieve sales targets and improve customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work flexibly, including weekends and evenings, to meet the needs of the business.
- Basic knowledge of mobile phones and technology, with a willingness to learn and develop skills.
What We Offer
- A competitive hourly rate, with opportunities for career progression and development.
- Access to training and development opportunities, to help you build your skills and confidence.
- A supportive and inclusive work environment, with opportunities to work with a diverse team of colleagues.
- A range of employee benefits, including discounts and rewards for colleagues.
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