Senior Executive Assistant

2 weeks ago

Ipswich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

To assist in organising and prioritizing the workload of the CEO. To manage room bookings, organise travel, accommodation, catering and setting up of media equipment and preparing delegate packs for meetings To be the point of contact for the CEO, supporting their recruitment, induction, training and development and committee management. To programme regular CEO site visits, maintaining the feedback reports and associated database. To maintain the Exec teams personal files in line with Fit and Proper Persons Test.

Support the CEO meetings and key Trust meetings with external partners, working with the Chairs and executive leads to formulate agendas, workplans, paper review and send out, minute taking etc. Provide support to executive meetings with local partners and with NHSE. Act as an effective channel of communication between the Chair, the Chief Executive, the Executive Team, the Non-Executive Directors and the rest of the organisation. Liaise internally and externally in a professional manner providing relevant and timely information.

Manage confidential and sensitive information. Ensure self and other staff maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all customers, internal and external. Service Development Participate in ongoing audits, research and service development as directed by line manager. Assist in relation to developing policies and procedures as directed.

Knowledge & Training Maintain own professional development portfolio and participate in appropriate training programmes, including annual attendance for mandatory training. Knowledge of administrative procedures, project management or information analysis. Trained to high level on minute taking and administration of meetings. Input into a variety of different systems such as Oracle, e-expenses, ESR on behalf of CEO (while abiding by Information Governance and IT Security requirements).

Demonstrate office systems and department requirements to new starters. Support the organisation with emergency planning and business continuity as required, such as managing on call rotas. To act as Loggist. Communication Act as the first point of contact for the CEO, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate, maintaining an efficient message system.

The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders on behalf of the CEO, including service users and carers, Governors, clinicians and senior leaders across the Integrated Care Board. Answer telephone calls, taking messages and passing on accurately and timely to the relevant person. Manage complaints calls and letters from service users, carers and the wider public, MPs and other stakeholders etc, dealing with sensitive and complex information, maintaining a calm and pleasant manner when referring the complainant to others as appropriate. General Ensure the workload of self / team is prioritised to ensure patient safety and meet quality standards.

Ensure confidential and business sensitive information is managed, retained and stored in line with Trust policy and legislation in an efficient and effective manner. Ability to work on own initiative and unsupervised and organise own workload with mínimal supervision working to tight and often changing timescales. Using set procedures, in line with legislation and policy, to undertake administrative and secretarial functions. To attend and contribute to all internal / external meetings relevant to the post.

Develop and maintain databases required by job. Maintain and develop administrative and information systems and resources. Provide and organize and evaluate data as directed. Provide cover across the other administrative staff during holidays and sickness.

Support training and induction of new and existing staff and participate in the recruitment process of support staff Ensure that general office supplies are ordered and maintained. Responsible for sorting all incoming post and ensure distribution to the relevant teams/individual and to ensure that all outgoing post is documented. Promote the image of the department, checking that notices and leaflets are up to date and well presented. Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.

Support Human Resources in completing relevant forms for the CEO, taking minutes for confidential meetings as appropriate. Undertake any other appropriate tasks as requested by line management in order to meet the needs of the service and in line with the Trust strategy.

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