Order Management Executive

4 months ago

Chippenham, United Kingdom Holman Full time

We have an exciting opportunity that has arisen for **Order Management Executive **to join our growing **Fleet Team **here at Holman UK. The role will be based out of our HQ in **Chippenham** and we work a hybrid model of **Tues-Thurs** in the office and working from home on a **Monday** and **Friday**, so please bear this in mind when applying. This is a **permanent** opportunity and we are looking to pay between **£27,000 - £30,000** depending on experience.

**Key Responsibilities will include**:

- To support the delivery of robust solutions in specification, design and ordering of new vehicles for customers.
- Provision of finance lease quotations to support the new business sales team (business development manager community)
- Administration and management of the vehicle ordering process through our bespoke on-line car ordering system, to include the implementation of this tool with new customers
- Manage customer complaints, working in conjunction with the Quality team in relation to vehicle acquisition or general account management queries as determined
- General administration duties to include responding to all allocated customer enquiries, resolving where possible or escalating or referring within the team
- Manage the vehicle return process and associated customer updates in conjunction with Holman’s Remarketing team
- Support for the Sales & Marketing team regarding bid proposal and literature content, as required
- Perform all other duties special projects as assigned.

**What are we looking for?**
- Ideally you’ll have industry or Fleet/Automotive knowledge as this would be extremely helpful
- Demonstrable experience of high levels of accuracy and attention to detail
- Strong working knowledge of Excel, including functions such as lookups, pivot tables and if statements
- Strong experience of manipulating data, reporting and problem solving in Excel

**What’s in it for you?**
- 25 days annual holiday entitlement (+ 8 bank holidays)
- Group Personal Pension Plan
- Death in Service insurance cover
- Critical illness insurance cover
- Free parking
- Health cash plan
- Partners In Excellence rewards - Partner of the Quarter, Partner of the Year
- Free Breakdown cover (eligible employees - service related)
- Long Service Awards, Support for further education / employee development.

**The need to know parts**:

- You must have the right to remain and work in the UK.
- Please also be aware we do not provide sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

Pay: £27,000.00-£30,000.00 per year

Work Location: Hybrid remote in Chippenham

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