Customer Journey

3 weeks ago


London, United Kingdom KFM Full time

The purpose of the Customer Journey & Continuous Improvement Lead is to provide support to their allocated business area and develop our customer journeys ensuring customers have the best possible experience of KFM services. The role will be embedded within the business area and build a strong operational knowledge of their business area. Skills: Excellent interpersonal skills Able to influence and bring about change in a complex organisation Good verbal and written communication skills Confident communicator at Senior Management Level Sound management and leadership skills Ability to think strategically, problem solve and deliver operationally Strong analytical skills Must be able to meet pre-agreed schedules and deal with queries efficiently Must be adaptable to the changing needs of the department Qualifications: Education to degree level is desirable, equivalent experience in relevant roles will be considered.



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