Customer Journey
3 weeks ago
The purpose of the Customer Journey & Continuous Improvement Lead is to provide support to their allocated business area and develop our customer journeys ensuring customers have the best possible experience of KFM services. The role will be embedded within the business area and build a strong operational knowledge of their business area. Skills: Excellent interpersonal skills Able to influence and bring about change in a complex organisation Good verbal and written communication skills Confident communicator at Senior Management Level Sound management and leadership skills Ability to think strategically, problem solve and deliver operationally Strong analytical skills Must be able to meet pre-agreed schedules and deal with queries efficiently Must be adaptable to the changing needs of the department Qualifications: Education to degree level is desirable, equivalent experience in relevant roles will be considered.
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Customer Journey Programme Manager
4 weeks ago
London, United Kingdom Clearwater People Solutions Ltd Full timeWe have an opportunity for an experienced Customer Journey Programme Manager to be part of a fundamental transformation for our not for profit client. They are looking to transform their service offerings and how they engage with customers, third partiesand partners. The role is based on a 24 month FTC with a high chance to be extended. The role is...
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Customer Journey Analyst
4 weeks ago
London, United Kingdom FashionJobs Full timeINTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberrysince it was founded in 1856 and is central to how we operate as a company today.We aim to provide an...
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Manager, Customer Experience
4 weeks ago
London, United Kingdom SquareTrade Full timeManager, Customer Experience - Digital Journeys Full-time SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world, consistently win industry awards, have received...
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Colleague Journey Lead
4 weeks ago
London, United Kingdom NatWest Group Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Colleague Journey Lead - We’ll look to you to support the...
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Adobe Journey Optimiser Consultant
6 days ago
London, United Kingdom Osmii Full timeJob Description Job Title: Adobe Journey Optimizer Consultant - Contract or Permanent Position Overview: We are seeking a skilled Adobe Journey Optimizer Consultant to join our client's team. As an Adobe Journey Optimizer Consultant, you will be responsible for leveraging the Adobe Experience Cloud platform to design, implement, and optimize...
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Adobe Journey Optimiser Consultant
1 week ago
London, United Kingdom Osmii Full timeJob DescriptionJob Title: Adobe Journey Optimizer Consultant - Contract or PermanentPosition Overview: We are seeking a skilled Adobe Journey Optimizer Consultant to join our client's team. As an Adobe Journey Optimizer Consultant, you will be responsible for leveraging the Adobe Experience Cloud platform to design, implement, and optimize personalized...
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Adobe Journey Optimiser Consultant
4 hours ago
London, United Kingdom Osmii Full timeJob Description Job Title: Adobe Journey Optimizer Consultant - Contract or Permanent Position Overview: We are seeking a skilled Adobe Journey Optimizer Consultant to join our client's team. As an Adobe Journey Optimizer Consultant, you will be responsible for leveraging the Adobe Experience Cloud platform to design, implement, and optimize...
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Internal Auditor
3 weeks ago
London, United Kingdom Revolut Full timeAbout Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40 million customers get more from their money. And we're not done...
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Adobe Journey Optimiser Consultant
5 hours ago
City of London, Greater London, United Kingdom Osmii Full timeJob Title: Adobe Journey Optimizer Consultant - Contract or Permanent Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Position Overview: We are seeking a skilled Adobe Journey Optimizer Consultant to join our client's team. As an Adobe Journey Optimizer Consultant,...
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Adobe Journey Optimiser Consultant
3 weeks ago
London Area, United Kingdom Osmii Full timeJob Title: Adobe Journey Optimizer Consultant - Contract or Permanent Position Overview: We are seeking a skilled Adobe Journey Optimizer Consultant to join our client's team. As an Adobe Journey Optimizer Consultant, you will be responsible for leveraging the Adobe Experience Cloud platform to design, implement, and optimize personalized customer...
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Customer Journey Manager
4 weeks ago
London, United Kingdom Syncreon Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At DP World we are currently recruiting for a Customer Journey Manager - Europe. In this role you will be responsible for the development support, and customer engagement/acceptance, of self service and digitized HR operational and payroll services pan...
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Customer Journey Manager
3 weeks ago
London, United Kingdom SYNCREON Full timeAt DP World we are currently recruiting for a Customer Journey Manager - Europe . In this role you will be responsible for the development support, and customer engagement/acceptance, of self service and digitized HR operational and payroll services pan Europe across circa 22+ countries, multiple businesses and legal entities and 25K employees held in...
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Member Journey Adviser
4 weeks ago
London, United Kingdom TPP Recruitment Full timeWe are working with an independent professional body to recruit for a Member Journey Advisor. Working in the membership department you will be responsible for retaining all existing members by delivering excellent customer service. About the role The contract is 6-7 months and is full time 35 hours per week. This role offers great flexible working with two...
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Product Lead
4 weeks ago
London, United Kingdom JPMorgan Chase & Co. Full timeOut of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. As a Product lead at JPMorgan Chase, you are the heart of this...
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Customer Experience Manager
4 days ago
London, United Kingdom Vanilla Recruitment (UK) Ltd Full timeAs the Customer Experience Manager, you’ll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving...
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Customer Experience Analyst
2 weeks ago
London, United Kingdom Arch Capital Group Full timeWith a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. As the Customer Experience Analyst, you will be...
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Customer Experience Designer
3 weeks ago
London, United Kingdom Intuit Full timeCompany Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find...
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Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35Learn more about the general tasks related to this opportunity below, as well as required skills.The role:Client's Expert CSM team is looking...
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Customer Success Manager
3 weeks ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...
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Customer Success Manager
3 weeks ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...