Customer Journey Manager
3 weeks ago
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
At DP World we are currently recruiting for a Customer Journey Manager - Europe. In this role you will be responsible for the development support, and customer engagement/acceptance, of self service and digitized HR operational and payroll services pan Europe across circa 22+ countries, multiple businesses and legal entities and 25K employees held in multiple languages. This role can be based working for any of our location in the United Kingdom, The Netherlands or Germany, with frequent travel to other DP World locations in Europe.
As our new Customer Change, Support & Experience Manager - Europe you will be enabling the success of the programme of development (including Oracle Fusion (HCM) rollout), moving all processes to an easy to use and automated workflow and processing, starting with UK and Ireland, The Netherlands and Germany with different levels of development. Identifying the change challenge by country/persona, planning the training, support and communication required, including access issues, for a predominantly blue collar workforce. You will be working with in country SSC's to support their development plans and governance systems to manage operational efficiency.
The role works with huge complexity of systems and processes across multiple geographies and is required to enable the simplification and standardisation of services through change management, education and communication for the region in line with all stakeholders.
About the role
How you will contribute
- Developing a new business onboarding process and implementation plan to support the planned business growth within Europe.
- Defining designing and Managing the communications, education and change management of customers to digitized or self service processes in collaboration with SSC Managers and the HR Operations team.
- Identifying and assessing the level of change within the organisation against plans to develop change management processes, plans and implementation.
- Measure success of implementations and work with team to adjust or adapt/change where implementations are not as effective as expected or there is a lack of customer engagement to ensure success.
- Assessing access issues and creating a portfolio of managed communication channels to ensure all employees can engage with HR operational processes.
- Working to support the globalization of processes where possible/appropriate.
- Responsible for new business onboarding or expansion needs, keeping all developments in line with Global/Regional vision of HR Operations.
- Designing and developing fit for purpose Customer Guides, Training and Communications across all users and countries within the region.
- Business Governance reporting and management; tracking and measurement, SLA's, Customer Satisfaction.
- Benchmarking of Services internally/externally.
- Supporting SSC Managers on operational Team Training and Development structures, systems and implementation.
- Working with SSC Managers to embed a Continuous Improvement culture and enabling Service Expansions.
What you will bring
- Bachelor's degree in human resources, labor relations, business, or a field related to the position or similar.
- 3-5 years leadership experience.
- Strong customer service/change, policy and governance track record.
- Experience with HR Shared Service Management or similar.
- Proven experience of effective implementation of Self Service products to end users, ideally in a bluecollar environment.
- Strong HR generalist/ operational experience in a complex organisation.
- European Labor relations experience/understanding.
- Data security and governance knowledge.
- Strong process, data and systems orientation.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
#J-18808-Ljbffr-
Customer Journey Insights Lead
4 days ago
London, United Kingdom Kingfisher Full timeOverview: We’re Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçtaş. We’re made up of over 77,000 passionate people, over 1,300 stores and operating in 9 countries. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the...
-
Manager, Customer Experience
3 weeks ago
London, United Kingdom SquareTrade Full timeManager, Customer Experience - Digital Journeys Full-time SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world, consistently win industry awards, have received...
-
Customer Journey Manager
Found in: Talent UK C2 - 2 weeks ago
London, United Kingdom SYNCREON Full timeAt DP World we are currently recruiting for a Customer Journey Manager - Europe . In this role you will be responsible for the development support, and customer engagement/acceptance, of self service and digitized HR operational and payroll services pan Europe across circa 22+ countries, multiple businesses and legal entities and 25K employees held in...
-
Colleague Journey Lead
4 days ago
London, United Kingdom NatWest Group Full timeOur people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Colleague Journey Lead - We’ll look to you to...
-
Digital Customer Journey Production Executive
Found in: Talent UK C2 - 2 weeks ago
London, United Kingdom British Heart Foundation Full timeThe opportunity Are you passionate about creating seamless digital experiences? Do you thrive on optimising email and SMS campaigns to engage audiences effectively? If so, we have an exciting opportunity for you! About the role As our Digital Customer Journey Production (DCJP) Executive, you'll play a pivotal role in shaping and enhancing British...
-
Internal Auditor
Found in: Whatjobs ES C2 - 1 week ago
London, United Kingdom Revolut Full timeAbout Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40 million customers get more from their money. And we're not done...
-
Internal Auditor
2 weeks ago
London, United Kingdom Revolut Full timeAbout Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40 million customers get more from their money. And we're not done...
-
Adobe Journey Optimiser Consultant
Found in: Whatjobs ES C2 - 1 week ago
London Area, United Kingdom Osmii Full timeJob Title: Adobe Journey Optimizer Consultant - Contract or Permanent Position Overview: We are seeking a skilled Adobe Journey Optimizer Consultant to join our client's team. As an Adobe Journey Optimizer Consultant, you will be responsible for leveraging the Adobe Experience Cloud platform to design, implement, and optimize personalized customer...
-
Digital Customer Journey Production Executive
2 weeks ago
North West London, United Kingdom British Heart Foundation Full timeAre you passionate about creating seamless digital experiences?Do you thrive on optimising email and SMS campaigns to engage audiences effectively?If so, we have an exciting opportunity for you!About the roleAs ourDigital Customer Journey Production (DCJP) Executive, you'll play a pivotal role in shaping and enhancing British Heart Foundation's (BHF) digital...
-
Product Lead
Found in: Talent UK C2 - 3 weeks ago
London, United Kingdom JPMorgan Chase & Co. Full timeOut of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. As a Product lead at JPMorgan Chase, you are the heart of this...
-
Customer Success Manager
Found in: beBee jobs GB - 1 week ago
London, Greater London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35Learn more about the general tasks related to this opportunity below, as well as required skills.The role:Client's Expert CSM team is looking...
-
Customer Success Manager
Found in: beBee S GB - 6 days ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35Learn more about the general tasks related to this opportunity below, as well as required skills.The role:Client’s Expert CSM team is...
-
Customer Success Manager
Found in: Appcast UK C2 - 1 week ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...
-
Customer Success Manager
Found in: Appcast UK C C2 - 1 week ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...
-
Customer Success Manager
Found in: Appcast Linkedin GBL C2 - 1 week ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...
-
Customer Success Manager
Found in: Whatjobs ES C2 - 1 week ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
Found in: Talent UK 2A C2 - 1 week ago
London, United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...
-
Customer Experience Manager
Found in: beBee jobs GB - 1 week ago
London, Greater London, United Kingdom M&G plc Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...
-
Customer Experience Manager
Found in: beBee S GB - 1 week ago
London, United Kingdom M&G plc Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...
-
Digital Customer
6 days ago
London, United Kingdom Pontoon Full timeA fantastic new opportunity has become available for Test Team Lead with one of our Financial Services clients. **Role**:Digital Customer Experience Product Manager** **Location**: London (2 days on site per week) This is a perm role to Collaborate with business leaders, stakeholders and partners to support and help create a compelling product vision,...
