Receptionist

An exciting opportunity has arisen for an enthusiastic and highly motivated person to support our brand new Conferencing facility at Northumbria's Health & Care Academy

The post holder must be able to multitask and possess excellent communication and time management skills, with the ability to wok independently and follow policies and procedures is essential.

37.5hours per week, Monday - Friday between the hours of 8am - 6pm.

The Post Holder will use a range of communication skills, including written and verbal skills. They will be in frequent contact with visitors including staff from other organisations and members of the public.

Effective communication is essential when greeting all visitors either in person or by telephone. Communication will be the exchange of straightforward information eg information of where meetings are being held.

Knowledge and experience of using databases and data input is desirable as training will be provided. Experience in the use of IT packages including Microsoft Word, Excel and Outlook.

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.

Greet visitors to the building, oversees the completion of the visitors register, contacting colleagues as necessary and directing visitors to the right place in the building.

The Post Holder must be customer focused with excellent customer care skills.

Respond to caller enquiries, redirecting calls to colleagues as appropriate.

Assist the Centre Manager in room bookings for the Conference Centre, using the electronic room booking system.

Maintain the appearance of the reception area.

The Post Holder must be smart in appearance as they will be the first contact for the building.

The Post Holder will co-ordinate all estates issues to the Estates Front Desk and monitor the work until it is completed.

The Post Holder will help the Centre Manager in ensuring all fire, health and safety procedures are implemented.

Possession of ECDL is desirable, if the post holder doe not hold this qualification they will be required to work towards the qualification.

Ability to use Microsoft Outlook is essential.