Medical Receptionist

Drs Rajagopal, Fox & Bulbeck - Netherfield House Surgery Job Description Title of Post: Medical Receptionist Location Netherfield House Surgery Responsible to: Practice Manager Overall Responsibility The Medical Receptionist plays a key role as a member of the reception team in providing efficient, helpful and sympathetic care to patients, developing skills in equating Practice protocol with patients demands through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable help and support to all colleagues. Confidentiality In the course of seeking treatment patients entrust and allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description the post-holder may have access to confidential information relating to patients and carers, practice staff and other health workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of sensitive data. Prime Responsibility The principal responsibilities of the Medical Receptionist comprise the following duties which are covered by rotation as directed by the Practice Manager, Assistant Practice Manager or Senior Receptionists.

Make new and review/follow-up appointments. Follow practice guidelines in dealing with urgent appointment requests. Advise patients of relevant charges for private services ie HGV medicals, accept payment and issue receipts for same. Give monies to secretary.

Accept specimen samples from patients and forward to relevant clinician Sign in all visitors to the practice to comply with Health & Safety requirements Explain practice requirements to those patients seeking to register with the practice. Enter consultation numbers for each doctor into the visit book at the end of both morning and evening surgeries. Tidy the reception waiting area at the end of both morning and evening surgeries. Be aware and respond appropriately to the air flow, heating and lighting in the reception waiting area for the comfort of patients.

Hand out prescriptions to patients and their representatives following practice policy. Report to other colleagues when handing over reception duties making sure to explain any unresolved or urgent matters. Ensure patients are kept informed of clinicians running late. Telephone Switchboard Answer incoming calls in an efficient and helpful manner, passing calls to relevant extensions with all due speed and courtesy.

Take and pass on messages accurately for doctors and other staff.. Ensure the phone is switched over to the correct message ie lunch-time, evening or bank holiday messages as appropriate, ringing the surgery telephone number to check. Advising the Practice Manager if there is a problem. Take prescription requests from patients and processing accordingly.

Give out results in accordance with practice guidance Make routine, review, and urgent appointments appropriately, referring to Dr on Call when necessary. Reception General Attend to queries from colleagues and patients in a helpful and efficient manner. Process new patient registrations. Ensure that the office is left tidy and ready for use by incoming colleagues.

Report to colleagues about any unresolved or urgent matters when leaving for lunch or at the end of a shift. Provide chaperone service to doctor, as and when required, in accordance with Practice protocol. Request for home visits to be received and dealt with in accordance with Practice protocol. Daily replenishment of all forms etc in doctors rooms.

Ensure records are kept in good repair. Prescriptions Processing of acute and repeat prescriptions. Updating prescription information and attaching messages for patients when required, all in accordance with Practice protocol. Dealing with alignment of medicines Dealing with dosette box requests Medical records Extraction when necessary Filing Filing of letters and results when appropriate in accordance with Practice protocol, when required.

Laboratory Forms, Claim Forms etc. Prepare blood forms for District Nurses as appropriate. Complete details on various forms initiated by doctors. Outside Agencies Liaise with CCG, Social Services, and other such bodies, in accordance with Practice protocol.

Clinics Provide assistance to all clinicians as and when required. Prepare and process clinic letters to patients as and when required. Computer General use of Systmone Clinical system, input of data as appropriate to their ro