Service Administrator

6 months ago

Wolverhampton, United Kingdom Atlas Copco Ltd Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

An exciting opportunity has arisen to be a part of the service administration team for Atlas Copco tools and industrial assembly solutions customer centre located in Wolverhampton.

The role consists of providing administrative support to the service team. This involves but is not limited to managing the service inbox, processing of incoming requests, answering sales calls and customer enquiries, quotations, sales order processing, sales invoices, as well as inbound and outbound deliveries for the service business line.

**Your role**

As Service Administrator, you will report to Service Operations Manager.
- Create and processing of quotations, orders and sales invoices to agreed deadlines using the companies operating systems.
- To monitor and record the progress of all customer orders through to final completion and invoice.
- Reduce order delays through proactive daily progress chasing.
- Process purchase orders to external suppliers.
- Investigate and resolve customer and supplier queries and take appropriate corrective actions such as the return of faulty items and initiating the issuing of credit notes.
- To arrange the internal approval of local purchasing.
- Liaise with Credit Control to assist resolution of credit control queries
- Work with the team to provide proactive admin support to distributors.
- General office responsibilities including handling sales calls.
- Keep an accurate and up-to-date filing system within the SharePoint library and Windows folders.
- To cover other job responsibilities in the service admin team as required.

**To succeed, you need**

**The following requirements are essential**:

- High attention to detail.
- SAP knowledge and experience.
- Experience of working in an office environment.
- Excellent communication and interpersonal skills.
- Ability to manage and prioritise workload.
- Excellent telephone manners.

**The following requirements are desirable**:

- Sales company experience.
- Knowledge of Atlas Copco tools and industrial assembly solutions.
- Experience of working within a service environment.

**Competencies**

**The following requirements are essential**:

- Customer-focused - Maintain a clear focus on customer satisfaction; take action when needed to meet the expectations of the customer.
- Be proactive.
- Problem-Solving - Can autonomously work through issues and solve daily problems.
- Adaptability - the ability to modify the style to achieve results and maintain effectiveness.
- Creative Thinking - Ability to identify alternatives to current thinking. Ability to develop and implement innovative solutions to problems.
- Communication - Ability to express ideas and receive and exchange information clearly.
- Planning & Organising - Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently.
- Teamwork - Utilizing appropriate interpersonal styles and methods during group interactions.
- Quality - Ability to promote, develop and maintain a culture conducive to quality throughout the organisation; and to improve its performance.

**The following requirements are desirable**:

- Business Focus - Understands and shows an awareness of the link between their role and the business.
- Critical Thinking - Ability to reason logically and to recognise assumptions; to evaluate options and reach sound decisions.
- Impact & Influence - Ability to positively persuade, convince and impress others to achieve results.
- Integrity - Ability to maintain organisation, ethical and social values in all business activities.
- Technical Knowledge - Having an understanding and an ability to use technical/professional knowledge & information, including relevant IT skills.

**Educational requirements**

**The following requirements are essential**:

- A good general standard of education

**The following requirements are desirable**:

- High-grade Mathematics and English qualifications

**Country and city description**:
***The applicant must live within a commutable distance of Wolverhampton, UK.

**Additional information**:
Must be a UK resident and have a valid UK work permit if required

**In return, we offer**
- We believe in and foster a learning culture where global mobility is an important enabler for growth.
- Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on-site training from our academy.
- You will experience an onboarding programme, including guidance from a personal buddy.
- We support you and your well-being with different programmes like running groups,

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