Facilities and Helpdesk Co-ordinator

Overview:
**Quality. Care. Professionalism. We see more than just customer service.**

**Facilities and Helpdesk Co-Ordinator**

Location: Redcar Hospital

Working Pattern - 31 hours per week, 7.75 hours a day 4 days a week.

Job holder requires the ability to support the Hard Service Manager where required with client relations, subcontractor management with a motivation to continuously improve core aspects of the operation and quality of service. Produce reports on performance, support the contract with jeopardy management, produce client reports with clear review of the commercial mitigation on reactive tasks.

Reponsibility for the helpdesk and facilities coordination reporting directly to the Hard Service Manager.

The job holder is required to demonstrate strong leadership skills with a clear ability to drive change within the team and create a positive culture focused on our "one team" approach.

Your new role:
**What you will do**:

- Focus on identification of correct problem codes, effective task diagnosis and quality/detailed updating of concept notes.
- Support the senior contract manager with contractual budget planning to ensure contract activity is completed to time and cost. This will include the ongoing oversight of the PO checklist across the contract. A monthly review of all planned maintenance tasks against budget will be required.
- Assist the Senior Contract Manager in the development of contract specific budgets on an annual basis, ensuring that efficiences are identified with a view to maintaining and improving margins.
- To support the Senior Contract Manager to develope relations and collaboration with client management teams to ensure delivery of contract.
- Management of Helpdesk reactive task volumes-focused support for site teams where required to jeopardy manage workflow.
- Management of Pay mech including commercial mitigation analysis.
- Ensuring detailed communications liaising with contractors for PPM and reactive works. This will include facilitating detailed planned works schedules with the Hard Service Manager and the coordination of all associated documentation such as SSOW/RAMs requests.
- Support with regional administrative tasks as and when required by the Regional Operations Manager and or Regional Support Manager, including but not limited to data cleanse activities, compliance documentation reviews and internal audits.
- This role may also require project support to other contracts within England during periods of mobilisation and or crisis.

**Who we are looking for**:

- Previous experience in facilities management administration role
- A methodical approach
- Ability to work on own initiative
- Basic Health and Safety knowledge
- Strong communication and interpersonal skills
- Proficient in relevant computer programmes (Microsoft Word, Excel, Teams, etc) is a must.

What's in it for me:
**What’s in it for you?**

In return, we offer a wide range of rewards and benefits, including 33 days annual leave, a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included and where we can all be our authentic selves.

**Working the Robertson Way**

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means

**We listen**

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

**We are professional**

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

**We take responsibility**

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

**We are determined to succeed**

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

**We are one team**

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover t