Customer Service Apprentice

3 weeks ago


Stockport, United Kingdom Emerson Full time

**Description**:
Joining Emerson as a **Customer Service apprentice **, part of our UK & Ireland Sales group you will be given the opportunity to learn from some of the best managers and engineers in our industries

As a **Customer Service **apprentice, you will provide help and assistance to a diverse range of customers on a broad variety of services, taking ownership of customer issues reported and seeing problems through to resolution.

You will play a keep part in supporting the sales Operations team members to deliver commercial excellence consistently across the business, involved in CRM Quote and Order Logging, UK Sales Inbox management, ensuring all sales and enquiries and orders are handled in a professional, empathetic, and timely manner, with attention to detail being key.

Adaptability, communication and listening skills are essential in an environment where customers’ expectations are constantly evolving. The role involves continuously looking for improvements and driving standards up across the business.

**IN THIS ROLE YOU WILL**:

- You will be trained in how to use internal systems and given the opportunity to learn customer service and administrative skills which can be used within this role and in future positions;
- As well as being enrolled onto the apprenticeship you will be supported by our Global Learning Centre, product/systems specialists, and allocated a dedicated buddy;
- Upon successful completion of the apprenticeship programe, you will achieve a Level 2 certification and can join the Institute of Customer Service as an individual member at a professional level.

**FOR THIS ROLE YOU WILL NEED**:

- Educated to GCSE/A Level;
- Demonstrate ability to communicate well across a matrix organization;
- Experience in Inside Sales and/or Customer Service equivalent roles is advantageous;
- English fluency to business standard essential;
- Demonstrates the Emerson Values.

**WHY EMERSON**

**Our Commitment to Our People**

**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**

**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.**

**Our training programs focus on end-to-end development, from onboarding through senior leadership.**

**Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. **Learn more about us**

**Our Commitment to Diversity, Equity & Inclusion**

**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.**

**This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our **Culture & Values **and about **Diversity, Equity & Inclusion at Emerson **.**

**ABOUT EMERSON**

**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.**

**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.**

**Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.**

**We help customers in the world’s most essential industries solve the biggest challenges of modern life.**

**Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization**:_Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. _**

**Our Causes - **_Planet, Humanity, Champion, Inclusion and Future _**- shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.**

**Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today**

**No calls or agencies please.



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