Concierge
1 week ago
**Concierge/ Receptionist**
This is an exciting career opportunity to be part of an exceptional team.
If you have passion and ambition that sets you apart from your peers, deliver true quality with charm and flair then join us in creating the best team at The Middlewood Plaza.
**About the role**:
Middlewood Plaza has an exciting opportunity for a talented reception/concierge team member in our iconic venue.
To ensure that arriving and departing tenants receive an exceptional level of service set by the company.
**The main duties and responsibilities of the role are**:
To be the face of Middlewood Plaza and to ensure that all visitors and residents are greeted professionally.
To deliver excellent customer service to all residents.
To take pride and be passionate about ensuring all public areas are tidy and set up at all times to the required standard.
To demonstrate teamwork and flexibility within the Middlewood Plaza team.
To establish a courteous, respectful, helpful and friendly attitude to all residents.
To take ownership for booking additional services including activities on and off site.
Assist with all tenant enquiries in relation to services, maintenance and other ad hoc property duties.
Knowing how to deal effectively with feedback, in the moment. Acting as the main point of contact for all queries to residents.
Your team matters to you, so you support them, working together, building strong working relationships with residents, guests and external contractors, ultimately supporting a strong unified working environment.
You’ll already have some brilliant experiences behind you in relation to delivering great customer service, managing complaints, working safely and working in a team environment.
**About the benefits**:
Besides generous F&B benefits and reduced hotel rates across our properties, this role has excellent employee benefits making the role attractive to high performers. This includes
An extra day holiday for birthdays
15% off all restaurants and bars
Generous discounted hotel rates
Company healthcare scheme
Excellent training and development opportunities
**Salary**: £10.00 per hour
Schedule: Friday, Saturday and Sunday 9am till 9pm
**Salary**: £10.00 per hour
Schedule:
- 12 hour shift
- Weekends only
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