Team Coordinator

3 weeks ago

Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

**Most attractive aspect of the Post**:
The Patient Booking Service is a Trust wide centralised admin team handling referral, outpatient appointment booking and reception services. We have an exciting opportunity for a Team Coordinator within our Booking teams.

Summary of most important Experience/Skills/Qualifications required:
You will have experience of supporting and leading a team in a busy patient-facing role (telephone and/or face to face), the ability to demonstrate excellent communication and customer service skills, a good working knowledge of computers and Microsoft packages, ideally within an NHS / Healthcare environment, able to deal with pressure and unexpected demands, as well as managing potential challenging situations involving patients and/or staff.

You must be flexible and be prepared to provide management support services at BRI / SLH / outreach facilities if needed.

The job holder will provide administrative and clerical support across the service. This includes supporting the Team Manager in monitoring and managing teamwork flows, dealing with queries, telephony, referral registration, booking appointments, booking patient transport and interpreters and updating our Electronic Patient Record as necessary. The job holder will also deputise for the Team Manager in their absence. The job holder will deal with telephone calls from the public, staff, and other Health Care Providers and have extensive involvement with Clinicians and Service Managers across the Trust.

We can offer staff gymnasiums on both hospital sites, final salary pension scheme including life assurance cover and advice on childcare.

At Bradford Teaching Hospitals we’re passionate about providing outstanding care for the people of the Bradford district and communities across the North of England. We’re keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients.

We’re a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site.

In short, we can help you lift your career to the next level. We’ve received huge investment to improve patient care which means we have truly world-class facilities including a brand-new neonatal suite, state-of-the-art intensive care unit, a newly refurbished A&E department, new children’s unit and a welcoming, modern atrium and reception area for staff and visitors.

Please see attached for the job description document for the post of Team Coordinator for further details regarding this.

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