Customer Success Executive

6 months ago


Wallsend, United Kingdom Notify Technology Full time

**Reports to**:Customer Success Manager

**Job terms**: Permanent - Full Time

**Location**:Hybrid with the expectation of 2 days per week in our office in Newcastle Upon Tyne

**What you'll do**:

- Work with varied group of Notify Customers to ensure their success with Notify’s products through the development of strong long-term relationships
- Become an advocate for your customers to represent their needs within the Notify business
- Generate and manage a pipeline of opportunities to support the continued expansion of revenue
- Work with customers on their renewal journey with us minimising customer churn
- Collaborate with internal and external stakeholders (Our customers have great ideas, and our Product team wants to hear those)
- Help grow our revenue by finding leads for Sales by driving value in every interaction
- Support the CSM and Head of Customer Success with day to day account management of their key accounts

**Your Behaviours: All Notifiers are expected to display**:
**Courage to think for themselves and make decisions based on available information. **We commit to making decisions based on data, and we have the courage to accept that we’ll still get some decisions wrong some of the time - that’s life

**Support other members of the team, and our customers. Our** customers are helping keep people safe; they are often unsung heroes. Our first loyalty is to them and to each other because we share a common goal.

**Constructive dissatisfaction.** Every time a job is ‘done’ we’ll stand back and ask: ‘could we do it a bit better next time?’. We produce great work, but we’re humble enough to go looking for the next improvement. We celebrate success but seek more.

**Continuous personal development. **None of us think we’re the finished article. We have a lifelong love of learning. We read books, watch TED talks, attend conferences, and generally enjoy finding out about things we didn’t know

**What you'll get in return**:

- Salary is negotiable based on experience. OTE is circa £12,000.
- Equity (via Notify’s EMI Option Scheme)
- Pension
- 25 days’ annual leave, increasing with service & Bank Holidays
- Your Birthday Day off
- Ability to purchase unlimited additional annual leave
- CSR Day Off
- Hybrid Working
- Private Healthcare & Cash Plan
- Personal Development
- Enhanced maternity / paternity pay
- Refer a Friend Scheme

**Note to Recruiters: We are currently not accepting introductions or CVs by recruiters for this role.**

**Job Types**: Permanent, Full-time

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company events
- Company pension
- Employee stock ownership plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Sick pay
- Unlimited paid holidays
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Wallsend: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Success: 1 year (preferred)

Work Location: Hybrid remote in Wallsend



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