CRM Executive

3 weeks ago


Bolton, United Kingdom ao.com Full time

**About The Role**:
Here at AO, our CRM team are a bunch of talented people who all share a passion for the customer lifecycle. That’s anything from marketing and sales right the way through to customer experience and loyalty. We’re looking for a new CRM Executive to join our team and help us create extraordinary customer experiences.

We know we work better when we’re together, so all our AOers come into the office Monday to Friday. We collaborate more easily, have continual conversations, we’re more creative. Give better support, and all this makes us more motivated and even better at what we do.

**Here's What You Can Expect To Be Doing**:

- Working closely with key business stakeholders to gather requirements for new business-wide campaigns and support manufacturer campaigns.
- Assisting the CRM Manager with planning out the content for each of our newsletter campaigns.
- Managing feedback on creative designs and copy from key stakeholders and feeding these amends back to the creative team.
- Execute the testing plan and report learnings back to Senior stakeholders on a weekly basis.
- Work closely with the CRM Manager to understand the behaviour and value of customer segments.

**A Few Things About You**:

- Highly organised as you’ll be working on multiple tasks simultaneously in a fast-paced commercial environment.
- Great attention to detail as you’ll need to gather feedback accurately.
- Confident as you’ll need to feel comfortable liaising with senior stakeholders.
- Self-motivated and driven to achieve results.
- 1 year’s experience in a similar role using enterprise-level CRM.

**A Bit About Us**:
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

**Our Benefits**:
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
- 25 days holiday - earn more days the longer you’re with us, with the option to buy more too
- Carry any leftover annual leave into the next holiday year
- Free on-site breakfast
- Enhanced Maternity, Paternity and Adoption Packages
- 2x fully paid charity days a year
- Internal first approach to recruitment - you get first dibs on any new jobs across the business

To see all our benefits and perks, visit our AO Benefits page.


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