Policy Crime Prevention Team Leader

6 months ago

Brentwood, United Kingdom LV= General Insurance Full time

**Who we are**

We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

**Role Description**

Lead the team to deliver our purpose of protecting LVGI and Customers from Fraud by embedding a customer centric environment for crime prevention consultants to develop, promoting a culture of technical excellence within the team.

The role will also include identifying prioritising and disrupting fraud through efficient strategies to ensure investigations are handled within financial scope, achieving Financial Crime objectives and measures.

**Key Accountabilities**

You will be leading the team to handle suspected financial crime investigations effectively and efficiently in line with agreed business objectives. Proactively lead, motivate, coach the team and use data to identify improvement opportunities to ensure achievement of agreed measures, objectives, professional conduct, technical and behavioural standards. Provide weekly report to Crime Prevention Manager.

Achievement of key people measures including delivery and embedding of Performance Development, LV = brand values, absence management, attrition and employee feedback.

Implement resource planning and work allocation strategy to respond to investigation levels and overall team performance. Complete monthly control reports to monitor SLAs, operational risks and complaints including root causes.

**About you**

**Capability**

Proactively collaborate with local and wider business areas, adapting method and approach to different leaders and systems.

Able to identify system conditions and make improvements to find solutions that are customer focused and efficient.

Able to influence and lead through change, embedding at all levels.

Understanding of the importance of data used over time and using this to improve, looking for the deeper level of understanding within the system.

Experience of leading, mentoring, coaching and developing others to succeed.

Excellent verbal and written communication skills, able to communicate complex concepts in a straightforward way.

Be able to create the environment for people to develop and learn.

Being a source of support to the team, Crime Prevention Manager and Financial Crime area, and pulling support when needed.

Ability to identify and solve problems with own initiative through balanced decision-making skills.

Flexible, resilient and capable of managing conflicts with knowledge of people policies.

Proactive continuous learning and development, being a role model for the team.

Competent in Microsoft Office, predominately in OneNote, Word, Excel and PowerPoint.

**Technical**

General understanding of bodies, legislations and regulations that govern financial services, specifically personal lines insurance and fraud/financial crime.

Good understanding of Data Protection Acts and GDPR, the relevance to fraud investigations including the NIM framework.

Experience of industry data sharing databases and their purpose, such as CUE and MID.

Ensuring compliance through internal team and individual audits when required.

Comprehensive working knowledge of personal lines insurance claims and/or policies with a best practice approach.

Good knowledge of fraud indicators, key performance and key risk indicators.

Experience of operational fraud fighting, investigation techniques and interviewing methods with awareness of supporting counter-fraud tools.

Manage complaints and support consultants with complaints including root cause investigations and resolutions.

**What we can offer you**

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from
- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

- 26 days' holiday
- A competitive pension for which LV= will pay twice the amount you pay, up to 14%
- An annual bonus scheme based on company and personal performance
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- ElectriX EV salary sacrifice scheme
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

**Our Ways of Working**

We are signatories of the ABIs flexible working charter. We believe

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