Duty Officer
7 days ago
Optalis is the adult social care delivery partner on behalf of Wokingham Borough Council and the Royal Borough of Windsor & Maidenhead Council. Optalis is owned and funded by the 2 Councils. Optalis is not a private provider or an employment agency.- Full Time Duty officer working with the STS&R team- This is a multi-disciplinary team providing short term, intensive rehabilitation and end of life support for up to six weeks in a care at home environment.
- The team comprises of occupational therapists, physiotherapists and rehabilitation assistants working in the community to support residents to achieve or regain independence.
- The service will assist to facilitate earlier discharge from hospital and prevent hospital admissions.
- The service works closely with health partners to ensure the best outcomes for the service user.- To take, triage and process referrals into the service.
- To manage and monitor a dispersed workforce during office hours.
- To allocate and co-ordinate the work of Rehabilitation Care Assistants delivering service in the community during core business hours.
- To support the duty telephone system during office hours.
- To process timely discharges from hospital, arrange additional support from partner agencies where required, facilitate delivery of equipment requested by qualified professionals.- The post holder will ensure that all front line staff are promoting Independence and choice for Service users in working towards their agreed outcome focused rehabilitation goals.- The post holder is expected to work from 8.45am to 5.15pm in the registered office.
- Be responsible for the co-ordination and allocation of work schedules for the front line support staff team using a bespoke electronic scheduling system.
- The post holder will co-ordinate daily service delivery to Service Users in line with a person centred support plan agreed with the service user and allied professionals.
- Be responsible for recording and transferring information received and actions taken on shift using agreed procedures and systems. This involves daily use of Microsoft Word and Outlook in addition to bespoke database.
- Be aware of budgetary implications, however no direct budgetary responsibility.
- The post holder works in a constantly changing work environment which requires prioritisation of tasks to meet key deadlines.
- Attend monthly team meetings on a rota basis to ensure knowledge is up to date.
- Liaise with line manager, health and social care partners, Service Users and their families regarding changes in circumstances /level of need.
Participate in the induction process of new team members by mentoring and through direct observation.- Be flexible to support the changing needs of the service and the customers.
Working for Optalis you will also receive a range of benefits, including:
- A Perkbox rewards package offering discounts on cinema, shopping, health, travel and insurance
- 25 days annual leave, plus 8 bank holidays
- An extra day off for your birthday
- An additional health and wellbeing day
- A comprehensive paid training and development programme
- Excellent career progression opportunities and support
- As a valued and integral member of the team you will have a voice in the service and forums to be heard and make a difference
- STAR awards - a reward scheme which recognises staff who have gone the extra mile
- A generous pension scheme
- Optalis is committed to safeguarding and promoting the welfare of our staff and customers. All successful applicants will be required to undertake a DBS check and will need to provide proof of their right to work in the UK._
This role **is** **exempt from **the Rehabilitation of Offenders Act 1974. The DBS clearance level required is** **Enhanced with Adult Barred list**.
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