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Import Operations Coordinator

7 months ago

Immingham, United Kingdom DFDS Full time

Do you have the ability to adapt to various scenarios and challenges? A keen eye for detail? Are you approachable, a strong communicator and can work well within a team? We are passionate about delivering an excellent service to our customers & following one of our colleagues advancing to a new role within the business we are looking for a suitable person to focus on our Import - Full Load customers.

We are seeking an individual who has experience, in either a freight forwarding or customer service role within logistics. You need to be driven by process improvements, able to work in a dynamic and fluid environment, meeting deadlines. So, if you are a hardworking, self-motivated individual, who can work under their own initiative then please get in touch with us.

Main responsibilities of the role:

- Responsible for ensuring all customers receive an excellent level of service.
- Create customer orders manually and via local digital portals
- Work closely with planning teams to ensure customer expectations are met
- Book in deliveries and manage inbound volumes
- Relationship building with customers and colleagues
- General problem solving and solution finding for customers
- Ensure daily invoicing and administrative tasks are completed
- Understanding of customs procedures for importing trailers into the UK
- Follow up customer queries for their shipments
- Collaboration with operational and transport teams
- Use digitalisation tools to automate manual processes
- Understanding customers’ requirements and offer further solutions / alternative when required
- Ability to work under pressure within a dynamic and vibrant logistics office
- Work well within a team and support colleagues where necessary

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:

- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Thrive, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

**Who We Are. **DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 3.6bn. To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For four million passengers, we provide safe overnight and short sea ferry services. We have more than 11,000 employees, located on ships and in offices across more than twenty countries. DFDS was founded in 1866, with our headquarters in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We are part of the CILT Top 30 Logistics Providers List.

**Region**: England

**Job type**: Permanent

**Working hours**: Full-time

**Working days**: Day

**Location**: Immingham

**Contacts**:
Talent Acquisition Team