Courier Operations Clerk

2 months ago


London, United Kingdom First Choice Staff Full time

We are working with an established Freight Forwarder near Heathrow Airport.

Who are looking to recruit a Courier Operations Clerk.

Role Involves:

- Arrange Shipments as per customer instructions following SOP and Liaise with Overseas

offices and relevant departments.
- Respond to Customer requests within a timely fashion and in a positive and polite manner.
- Ensure all shipments are placed with the inhouse system.
- Manage the necessary documentation and online forms for the efficient, cost-effective of all

Courier activities.
- Arrange collections and liaise with Warehouse and Transport department for distribution of

Courier collections and deliveries.
- Provide collection/delivery notes.
- Liaise with suppliers as necessary regarding cost and service issues,
- Investigate and implement the most cost-effective dispatch of each shipment in

accordance with the customer instructions.
- Negotiate cost effective practise.
- Ensure the courier bay in the warehouse is kept clean.
- Label up shipments correctly in warehouse prior to dispatch.
- Maintain and develop customer relationships.
- Understand individual customer needs and requirements.

**Requirements**:

- Previous customer service experience
- Good IT skills
- Ideally car driver due to location.


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