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Leaseholder Consultation Officer

7 months ago

Sutton, United Kingdom CRA GROUP LIMITED Full time

3 months contract with a Housing Association in South London._

**Job Summary**:

- To carry out statutory section 20 consultations and both formal and informal engagement with leaseholders ensuring that leaseholder income is protected and leaseholders consulted with clarity, transparency and fairness.

**Key Duties/Accountabilities**:

- Record, monitor & track spending on all major works projects to ensure all leasehold income is collected.
- Undertake statutory Section 20 consultation for major works projects, ensuring that all consultation undertaken complies with legislation and Council procedures/policy.
- Deal with enquiries from leaseholders in relation to major works and related Section 20 consultations. Attend meetings where appropriate.
- To provide, calculate, collate and supply cost information to London borough of Sutton for all Right To Buy sales (s125 Notices).
- Prepare and send responses to pre-assignment enquiries from solicitors, taking responsibility for the accuracy of the information.
- Ensure sales completion and assignment information is received and accurate records maintained.
- Update the Housing Management Database changes of ownership.
- Assist with processing unpaid Direct Debits.
- Assist with data checking during the annual charge setting process.
- Assist with the calculation of Major Works recharges.

**Essential Experience Required**:

- Experience of carrying out section 20 consultations: Desirable
- Experience of delivering services to leasehold and mixed tenure properties: Essential
- Experience of engaging with residents: Essential
- Experience of customer service: Essential

**Additional information to note**:

- Must be prepared to work flexible hours and attend evening meetings on occasions.
- The role is hybrid with the holder expected to work 3 days in office and 2 days at home.
- Not an essential or casual car user.
- The closing date for this position is _**ASAP**

Leaseholder Consultation Officer