Block Property Manager

5 days ago

Sutton, United Kingdom Jackson Sims Recruitment Full time

Job Title Regional Property Manager (Residential Management)

Role: Reporting Structure Head of Block & Estate Management

Department: Block & Estate Management

Package Full Time Position: 9am-5:30pm Monday to Friday.

Base salary £30-£38K dependent upon skills, knowledge and experience, car allowance £4,000 plus mileage, private healthcare.

Key Accountabilities
- To act as the client account manager for a portfolio of sites, in their interactions with the firm and as their main point of contact.
- To regularly visit the properties in your portfolio and to conduct site inspections when required, supported by the Clerk of Works, and to follow up all site inspection reports where remedial action has been identified.
- To ensure residents are aware of you visiting, so it will allow them to talk to you if necessary and promote your regular visits.
- To ensure there is a documented audit trail of issues raised and actions taken including photographic evidence to support audit activity for clients.
- To keep up to date with legislation and demonstrate an awareness of approaching changes and major case law.
- Pre-empt legislative issues which may affect the properties under your control ensuring that the department shares the knowledge and responds accordingly.
- Be able to read and understand leases from many perspectives and foresee likely issues arising from individual leases.
- Ensure any processes within the department recognise the lease requirements - coaching and mentoring where necessary.
- To understand fully the contents of each block/unit lease, the structures in place to manage the building, the responsibilities of the leaseholders, the responsibilities of the freeholders and our responsibility as managing agent; with the ability to communicateand discuss this with residents and owners; being able to foresee likely issues arising from individual leases.
- Day to day management of a geographical property portfolio, proactively developing service levels across sites to exceed client expectations, advising freeholders and leaseholders about processes in supporting the management of the site.
- To respond to all correspondence within a suitable time period and address issues raised to meet positive testimonials on the service we provide.
- To ensure you are aware of any claims, and ensure claims are dealt with in a timely manner. Whilst carrying out site inspections, identify any potential insurance risks across your portfolio.
- Whilst carrying out site inspections, identify any potential insurance risks across your portfolio.
- To work together with Client Finance on queries and always have an understanding of the accounting process entailed when chasing debt or paying contractors and setting budgets to support service charges.
- To ensure that all complaints received from the block/unit are not upheld and/or remedial action instigated as a result to prevent reoccurrence.
- To attend regular meetings to support the department and to communicate with the freeholders and leaseholders of a site. These may include AGMs and Directors meetings that could involve work outside of normal working hours.
- To deliver a welcome pack to all new residents with a personal greeting and confirmation of contact details.
- Meeting on appointment of a new director to talk through their role and establish trust and confidence in our service.
- Introduce innovative ways to improve service and anticipate and alleviate potential problems. Put measures in place to prevent problems recurring and ensure speedy progress and problem resolution.
- To maintain accurate information in answering solicitors pre-sale enquiry packs on service charging, ground rent, major works, whether or not there has been a breach of covenant by any of the other leaseholders, copies of the Memorandum and Articles ofAssociation of the Management Company, contact details for the freeholder/landlord, information on fees for receipting the various Notices that must be served on the Management Company/Freeholder when the property is bought, whether the leaseholders have appliedto purchase the freehold or whether or not the new owner is to become a member of the Management Company.
- To establish a list of approved local contractors who are able to respond to work when instructed. To regularly monitor service delivery of contractors. To ensure only approved contractors are instructed. Regularly monitor service delivery of contractors.No orders to contractors outside statutory limits unless consultation procedures followed.
- Awareness of health and safety requirements in managing the portfolio and action established in ensuring legal compliance.
- To draft a service charge budget, based on previous expenditure and projected costs.
- To work with the Client Finance team in managing the budgets during the year and reviewing costs with Directors and residents in ensuring that monies are available, that deficits are controlled and that late payments are monitored and managed.

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