Workplace Assistant

2 weeks ago

London, United Kingdom ISS Facility Services Full time

**Contract: Government**

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**Location: London**

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**Hours of work: 40**

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**Contract Type: Permanent**

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**We are looking for a Workplace Assistant, to be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact for the client.**

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**The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations on a daily basis, based in Central London.**

**Key Responsibilities**

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- **Maintain a visible presence with building users and providing a high quality service and customer experience**:

- **Conduct daily building induction**:

- **Co-ordination and collation of management information as required by the Workplace Lead**:

- **To work with the service line managers, handling all requests from clients and customers - ensuring their requests are centrally supported and the client is kept informed at all times**:

- **Ensuring a tidy and clean appearance across the building, at desks, collaboration spaces and break out areas**:

- **To be the first point of contact for FM related issues, and take responsibility for logging calls on behalf of building occupants, ensuring they are directed to the correct department**:

- **Logging and chasing work orders on behalf of the client**:

- **Communicating FM activities to the relevant clients**:

- **Maintain constant communication with all other service lines to ensure seamless delivery to building occupants**:

- **Maintain a visible presence in all areas at all times**:

- **Fulfil all reasonable requests from both visitors & colleagues to ensure their comfort, satisfaction and safety at all times**

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**Professional and Personal Competencies/Qualifications**

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- **Minimum 2 years experience within a strong customer facing FM environment**:

- **Minimum NVQ Level 2 Facilities Management or Minimum 2 years’ experience in a Facilities Management related role**:

- **Excellent written and verbal communication skills with the ability to communicate across all levels of seniority**:

- **Self-disciplined and able to work on own initiative with the ability to make decisions without referral to line manager**:

- **Experience in using CAFM systems - logging jobs, running reports, raising purchase orders**:

- **Flexible and adaptable approach to work with good problem solving skills**:

- **Ability to deal positively with conflict situations**

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**The Company**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**
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**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**

**We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

**ISS is proud to be a diverse and inclusive employer.**

**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background**
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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.**

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**
**If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link**:TalentPlace

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