Vehicle Service Advisor

6 months ago


Shaftesbury, United Kingdom dcm autocentres Full time

**Service Advisor**

JOB DESCRIPTION - Service Advisor

**Reports to**:
Directors, Branch Manager

**Colleagues**:
Branch Manager, Assistant Manager, Technicians, Fitters and Apprentices

**Main Job Purpose**:
To assist the Manager in delivering business results through the effective management and co-ordination of a Lindleys Autocentres branch, delivering high quality and efficient services to customers while customer satisfaction, service and profitability targets are achieved.

**Technical Competencies**:
Tyres, wheel alignment, exhausts, batteries, air conditioning, brakes, suspension, engines diagnostics, servicing etc.

**Role Specific**

**Skills**:
A Service Advisor possess the technical understanding of all products and services offered by the company, is fully conversant with the company standards & work instructions and fully understands and

applies the company systems and procedures.

**Purpose of Job**:
To assist the Autocentre Manager in maintaining the efficiency of the branch and provide excellent quality of service to customers.

Job Responsibilities and Tasks
- To support and assist the Autocentre Manager.
- Promote and maintain the Company image, acting as a brand ambassador.
- Assist in supporting other Autocentres as requested by Autocentre Manager to share best practice.
- Ensure all work is carried out observing safe working practices of self and others.
- Advise on cost of repairs if requested by Autocentre Manager.
- Keep up to date on all technical service instruction data supplied.
- Ensure all working practices and procedures comply with requirements.
- Ensure compliance with Health and Safety at Work Act 1974 and the Company’s policy, including any related legislation.
- Complete relevant service documentation (job cards, service reports) in line with warranty and Company requirements.
- Ensure that the Autocentre housekeeping standards are maintained at all times including the use of special and personal tools.
- Awareness and understanding of customer requirements.
- Commercial focus with an awareness and understanding of customer needs.
- Understanding the external factors (economic / environmental) affecting the motor industry.
- Leading by example.
- Initiative and self-motivation.
- Excellent team-player.
- Ability to communicate clearly and concisely to a variety of audiences.
- Able to analyse and rectify vehicle faults through the evaluation of relevant information and development of appropriate solutions.
- Ability to learn new skills and behaviours in order to develop yourself for the benefit of the business.

Any other duties that the Company may request from time to time that have not been included in the above.

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Shaftesbury (required)

Ability to Relocate:

- Shaftesbury: Relocate before starting work (required)

Work Location: In person


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