Technical Advisor

Established in 1966, Nuaire is a UK based ventilation solutions provider designing and manufacturing products for the domestic, commercial, and industrial construction sectors. Our state-of-the-art facilities in Caerphilly operate with mínimal impact on the environment, driven by ambitious targets to drive forward green manufacturing practices.

Now part of the Genuit Group, Nuaire has ambitious growth plans and have a vacancy for:
**Aftercare Technical Advisor**

**The Role**

**Responsibilities**
- Make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning so that solutions can be implemented at ‘first-fix’.
- Maintain proactive and regular contact with customers and colleagues to ensure satisfaction with the solution provided.
- Comply with all company Health & Safety requirements.
- Provide management with regular updates on tasks/resolution status and complete surveys and technical reports as necessary, cascading all key data to relevant colleagues for problem resolution and future product development/ enhancements.
- Attend training courses as and when necessary to ensure personal management and keep technical knowledge up to date.
- Provide excellent customer service by being helpful, professional, and courteous at all times.

**Person Specification**

**Key Behaviours**

Proactive customer focused individual with a strong technical or aftercare background, with a desire to develop in-depth knowledge of technical ventilation products and control systems. Well organised, commercially aware, and capable of problem solving in a fast-paced changing environment.

**Requirements (Knowledge and Experience)**:
Essential:

- Minimum NVQ Level 3 in Electrical Engineering or equivalent technical experience.
- Proficiency in Microsoft Excel and Word or equivalent.
- Demonstrated commercial awareness.
- An ability to deal professionally and tactfully with customers in all situations.
- Excellent customer service and communication skills both verbal and written.
- Ability to negotiate and influence outcomes.
- Good organisation and time management skills.

Desirable:

- 18th Edition electrical qualification.
- Experience of a high call volume environment.
- A full current driving licence.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company car
- Company pension
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: JR100691