Cs Administrator

Job Purpose

To complement the life enhancing impact our products have by making all Customer Interaction as effortless as possible. You will deliver a world class level of Customer Service and ensure as that we are ‘Delivering the Promise’ to each and every customer.

To be a DHG Customer Service Advisor you’ll need to:

- Have a genuine Customer Service mindset, always wanting to do the best you can and make every interaction you have with customers and colleagues alike a positive one. You’ll be a great team player who is able to think on their feet and is resourceful. You’ll be resilient, able to work well at a fast pace and thrive on turning every problem into an opportunity. As the regular point of contact for our customers, you’ll be a natural when it comes to having conversations and yet will understand the importance of ensuring that every interaction is also delivered in a professional manner. And along with the top class conversational skills and can do attitude, you’ll need a great level of IT skills coupled with a high level of accuracy and attention to detail.

Key Responsibilities
- To learn & maintain a sound knowledge of company, products, services and pricing.
- Communicate orders against stock, check delivery schedules and analysing sales history.
- Provide excellent customer service by keeping the customer fully updated on status of order.
- Communicate with staff in relevant department: sales, technical services, production, warehouse, to confirm the status of customer orders/technical service and resolve customer complaints.
- Enter data into databases and/or business systems to maintain up-to-date customer records; enter and track the status of orders and deliveries; and generate sales reports and statistics.
- Maintain a professional attitude when dealing with all customer.
- Agree to undertake all training offered that is necessary to maintain the skills required for this role.
- Work in a safe manner and have a proactive approach to all Health & Safety and environmental issues.
- Flexible attitude to work additional hours to ensure deadlines are met.
- Adapt / adopt new methods of working and/or new technology the Company introduces and undergo training as the Company directs.

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person