Ward Clerk

The postholder will provide high quality patient care through dedicated
administrative and clerical support to medical and nursing staff at ward level as part
of a multi-disciplinary team,.
The post holder will be the point of contact for all administrative and clerical issues
relating to patients’ pathway of care, tracking and supporting them from admission to
treatment &/or discharge, ensuring the best use of resources.
The post holder will ensure high levels of patient care by being an accessible,
customer focused and knowledgeable point of contact. Ward Clerks will display
sensitivity and tact when dealing with patients and relatives, prioritising tasks with
discretion to organise a varied and changing daily workload.

Main Duties and responsibilities
- To work as part of a clinical team ensuring that patients are admitted efficiently

and that investigative treatments, diagnostic procedures and operations take
place within national guidelines and in accordance with the trust policy. This

**includes**: NHS Constitution, and the Health and Social Care Bill 2011.
- Provide general reception duties for patients. Be aware of the needs and

concerns of patients and provide a friendly, efficient and courteous service to
patients, relatives and visitors, providing them with advice and information as
appropriate. Inform ward teams of patients’ arrival and deal with telephone
queries and internal security access.
- To attend ward rounds, white board meetings and/or MDT meetings as

appropriate, ensuring that all relevant medical records are available, that
treatment plans are documented and that documentation is completed &
electronically recorded. Attend regular meetings with consultant teams, clinical
staff, clinical directorates /departments and/or senior managers as required.

Main Duties and responsibilities
- To work as part of a clinical team ensuring that patients are admitted efficiently

and that investigative treatments, diagnostic procedures and operations take
place within national guidelines and in accordance with the trust policy. This

**includes**: NHS Constitution, and the Health and Social Care Bill 2011.
- Provide general reception duties for patients. Be aware of the needs and

concerns of patients and provide a friendly, efficient and courteous service to
patients, relatives and visitors, providing them with advice and information as
appropriate. Inform ward teams of patients’ arrival and deal with telephone
queries and internal security access.
- To attend ward rounds, white board meetings and/or MDT meetings as

appropriate, ensuring that all relevant medical records are available, that
treatment plans are documented and that documentation is completed &
electronically recorded. Attend regular meetings with consultant teams, clinical
staff, clinical directorates /departments and/or senior managers as required.

Main Duties and responsibilities
- To work as part of a clinical team ensuring that patients are admitted efficiently

and that investigative treatments, diagnostic procedures and operations take
place within national guidelines and in accordance with the trust policy. This

**includes**: NHS Constitution, and the Health and Social Care Bill 2011.
- Provide general reception duties for patients. Be aware of the needs and

concerns of patients and provide a friendly, efficient and courteous service to
patients, relatives and visitors, providing them with advice and information as
appropriate. Inform ward teams of patients’ arrival and deal with telephone
queries and internal security access.
- To attend ward rounds, white board meetings and/or MDT meetings as

appropriate, ensuring that all relevant medical records are available, that
treatment plans are documented and that documentation is completed &
electronically recorded. Attend regular meetings with consultant teams, clinical
staff, clinical directorates /departments and/or senior managers as required.
- To work as part of a multi-disciplinary team maintaining efficient systems and

processes relating to patient attendances and admissions. This includes
maintaining accurate computerised and manual records, inputting registration
and waiting list data onto the Trust’s computer systems and ensuring that all
patient records are kept up to date with any details relevant to the patient’s
attendance and/or admission. This may include registering new patients within
a ward setting and checking demographic information during patient
encounters.
- To accurately record patient activity on the daily bed return and registration

systems, including inpatient, day case and outpatient clinics and keep all
relevant clinical systems and ward diaries up to date, as a permanent record
of ward admissions.
- To ensure all patients’ records are available to clinical staff as required in

adherence with the Trust Medical Records Policy. This may include receiving
discharge summaries, histology reports etc. and preparing them and patie