Ward Clerk

**Band 3**:
**Main area**
- Administration
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 343-NN-6080255-E&F-Z**Site**
- St Helier
- **Town**
- Carshalton
- **Salary**
- £27,129 - £28,649 pa pro rota incl. HCAS (outer)
- **Salary period**
- Yearly
- **Closing**
- 15/03/2024 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
**Ward Clerk Band 3**:
The post holder will provide high quality patient care through dedicated administrative and clerical support to medical and nursing staff at ward level as part of a multi-disciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

**Interview Date: 8.3.2024**:
**Main duties of the job**:
Demonstrates good verbal, written and communication skills.

Excellent interpersonal and customer care skills and dealing with complaints, and able to deal very sensitively and non
- confrontationally with colleagues, patients and relatives.

Experience of using a full range of IT/patient administration systems in a healthcare setting

The ability to prioritise tasks effectively and work without direct supervision.

**Working for our organisation**:
The Frailty Ward B5 is forming part of an innovative new way of working with Sutton Health and Care and Community partners in health and social care organisations,in which the new service will be fully integrated to support the deliver a new care model for the people of Sutton. Hosted by Epsom and St Helier University NHS Trust the model ensures the breaking down of traditional organisational barriers to enable the provision of care that is wrapped around the patient. The New Frailty vision is to deliver seamless excellent coordinated care that is person centred and of high quality care for people at risk of an unrequired hospital admission, and for those that required admission ensure they are supported promptly to get them home again as quickly as possible after hospital admission.

It will optimise outcomes by supporting people to maintain their skills and independence, and to have a positive experience of care, as close to home as possible.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education with GCSE or equivalent in English at grade C or above.

**Desirable criteria**:

- NVQ level 2 in Business Administration or Customer Care or equivalent.

**Experience**:
**Essential criteria**:

- Experience of using a full range of IT/patient administration systems
- Experience of patient administration work in a healthcare setting

**Desirable criteria**:

- Experience of face-to-face customer contact.

**Knowledge and Skills**:
**Essential criteria**:

- Excellent interpersonal and customer care skills and dealing with complaints.
- The ability to prioritise tasks effectively and work without direct supervision
- Knowledge of confidentiality and data protection principles

**Desirable criteria**:

- Flexible, responsive approach to work

**Our mission: ‘to put the patient first by delivering great care to every patient, every day.’**:
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

**FURTHER INFORMATION