Ward Clerk

**Band 3**:
**Main area**
- Administration
- **Grade**
- Band 3
- **Contract**
- Secondment: 12 months (from 1st June to 31 May 2025)
- **Hours**
- Full time - 37.5 hours per week (pa pro rata inc. hcas outer)
- **Job ref**
- 343-NN-6326088-A&C-Z**Site**
- St Helier
- **Town**
- Carshalton
- **Salary**
- £27,129 - £28,649 p.a. pro rata inclusive of HCAS (Outer)
- **Salary period**
- Yearly
- **Closing**
- 02/07/2024 23:59At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
The post holder will provide high quality patient care through dedicated administrative and clerical support to surgical and nursing staff at ward level as part of a multi-disciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

**Please note, this post is a Secondment until May 31st 2025**:
**Main duties of the job**:
Demonstrates good verbal, written and communication skills.

Excellent interpersonal and customer care skills and dealing with complaints, and able to deal very sensitively and non
- confrontationally with colleagues, patients and relatives.

Experience of using a full range of IT/patient administration systems in a healthcare setting

The ability to prioritise tasks effectively and work without direct supervision.

**Working for our organisation**:
Ward B3 is a 16 bedded Trauma and Orthopaedic ward within the Planned Care Surgical Division.

We are a small team, working closely with Physiotherapist, Occupational Therapists and Discharge flow Coordinators to ensure patients provided with the best care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education with GCSE or equivalent in English at grade C or above.

**Desirable criteria**:

- NVQ level 2 in Business Administration or Customer Care or equivalent.

**Experience**:
**Essential criteria**:

- Experience of using a full range of IT/patient administration systems
- Experience of patient administration work in a healthcare setting

**Desirable criteria**:

- Experience of face-to-face customer contact.

**Knowledge and Skills**:
**Essential criteria**:

- Excellent interpersonal and customer care skills and dealing with complaints.
- The ability to prioritise tasks effectively and work without direct supervision
- Knowledge of confidentiality and data protection principles

**Desirable criteria**:

- Flexible, responsive approach to work

**DBS**: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

**Employer certification / accreditation badges**:
**Applicant requirements**: