Head of Operations

3 months ago

Birmingham, United Kingdom Compass Group Full time

**Head of Operations**
As the Head of Operations for Compass Group, you will be responsible for overseeing and driving the operational excellence of our catering services. You will play a pivotal role in leading a talented team, ensuring smooth service delivery, maintaining client satisfaction, and contributing to the growth and success of our business. You will manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to. Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial values and overall business strategy.

**Key Responsibilities**:

- Lead, mentor, and motivate a team of managers and staff to deliver exceptional catering services.
- Build and maintain strong client relationships, ensuring their needs and expectations are consistently met or exceeded.
- Implement and maintain rigorous quality control standards to ensure the highest levels of service and food quality.
- Manage budgets, control costs, and drive profitability through effective resource allocation and financial planning.
- Identify areas for improvement and drive process enhancements to optimize efficiency and service delivery.
- Ensure compliance with all relevant health, safety, and regulatory standards.
- Stay ahead of industry trends and implement innovative solutions to enhance the overall catering experience.
- Plan and implement the strategy of growth and retention of new and existing business in each sector through leading the development of long-term account plans.
- Review unit and contract performance, identify improvements and ensure contract compliance to exceed client expectations.
- Provide operational insight alongside strategic marketing plans to grow sales and deliver customer satisfaction.

**Who you are**:

- A minimum of 5 years operational experience in senior leadership roles within the catering or foodservice industry.
- Strong financial acumen with experience in budget management and cost control.
- Exceptional interpersonal and communication skills.
- Experience of managing complex and multiple stakeholder relationship
- Demonstrated ability to lead and develop high-performing teams.
- Knowledge of food safety and regulatory compliance.
- Developed and led an implementation of change programme to deliver operational benefits

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

  • Head of Operations

    2 months ago

    Birmingham, United Kingdom University of Birmingham Full time

    Background The School of Computer Science at the University of Birmingham is one of the leading UK institutions for research and teaching in computer science.  The School’s research is ranked 3rd across all UK universities, both in average score for publications and number of world-leading publications, according to the recent UK-wide Research Excellence...

  • Head of Operations

    2 months ago

    Birmingham, Birmingham, United Kingdom University of Birmingham Full time

    Background The School of Computer Science at the University of Birmingham is one of the leading UK institutions for research and teaching in computer science. The School's research is ranked 3rd across all UK universities, both in average score for publications and number of world-leading publications, according to the recent UK-wide Research Excellence...

  • Head of Function Operational

    3 months ago

    Birmingham, United Kingdom Ministry of Justice Full time

    **Head of Function Operational - HMP Birmingham - 77508** **£44,332 - £53,201** **Birmingham**: Job holders must complete specific training in their specialism once they take up post. If Operational: - Must be successfully accredited by passing the Head of Function Assessment Centre (HFAC), or prior to 2016 be accredited as an Operational Manager (or in...

  • Head of Marketing

    1 week ago

    Birmingham, United Kingdom Elliot Marsh Head Hunting Partners Full time

    Our client has an exciting opportunity for a Head of Marketing to join the team. Location: UK Wide – Hybrid working Salary: £60,000 per annum + competitive package Job Type/Hours: Full Time, Permanent About The Company: Our client is a leading multi-disciplinary engineering organisation that provides a range of services from engineering design and...

  • Head Of Operations

    1 week ago

    Birmingham, United Kingdom J3a Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations spanning throughout the UK and an incredibly healthy orderbook, they are looking to expand their senior divisions...

  • Head of Operations

    7 days ago

    Birmingham, United Kingdom J3a Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry Take the next step in your career now, scroll down to read the full role description and make your application.J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations...

  • Head of Operations

    5 days ago

    Birmingham, United Kingdom J3a Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry Take the next step in your career now, scroll down to read the full role description and make your application.J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations...

  • Head of Operations

    1 week ago

    Birmingham, United Kingdom J3A Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations spanning throughout the UK and an incredibly healthy orderbook, they are looking to expand their senior divisions...

  • Head of Operations

    7 days ago

    Birmingham, United Kingdom J3A Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations spanning throughout the UK and an incredibly healthy orderbook, they are looking to expand their senior divisions...

  • Head of Operations

    7 days ago

    Birmingham, United Kingdom J3A Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations spanning throughout the UK and an incredibly healthy orderbook, they are looking to expand their senior divisions...

  • Head of Operations

    4 days ago

    Birmingham, United Kingdom J3a Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry Is this the role you are looking for If so read on for more details, and make sure to apply today.J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations spanning...

  • Head of Operations

    2 days ago

    Birmingham, United Kingdom J3a Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry Is this the role you are looking for If so read on for more details, and make sure to apply today.J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations spanning...

  • Head of Operations

    1 week ago

    Birmingham, United Kingdom J3A Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations spanning throughout the UK and an incredibly healthy orderbook, they are looking to expand their senior divisions...

  • Head of Operations

    1 week ago

    Birmingham, United Kingdom J3A Recruitment Full time

    Head of Operations - Midlands based - £75k salary - Car or Allowance - 33 Days Holiday - Hybrid Options - Bonus - Water industry J3A Recruitment are proud to be working closely with a leading contractor within the water sector. With operations spanning throughout the UK and an incredibly healthy orderbook, they are looking to expand their senior divisions...

  • Head of Operations

    6 days ago

    Birmingham, United Kingdom HAYS Full time

    Head of Operations - Main Contractor - Permanent - Brimingham - Water Division - Civil Engineering Your new company You will be joining a high-profile main contractor who are looking to appoint a Head of Operations to join their senior leadership team. This multi-accredited organisation has a strong order book and their commitment to delivering an...

  • Head of Operations

    4 months ago

    Birmingham, United Kingdom Compass Group Full time

    As the Head of Operations for Compass Group Catering Services, you will be responsible for overseeing and driving the operational excellence of our catering services. You will play a pivotal role in leading a talented team, ensuring smooth service delivery, maintaining client satisfaction, and contributing to the growth and success of our business. **Key...

  • Head of Operations

    3 months ago

    Birmingham, United Kingdom Get Staffed Online Recruitment Full time

    **Head of Operations** **£50,000 per annum** **Full Time, Permanent** Our client is looking for an experienced Head of Operations to help them run their Bus Service operation across their West Midlands depots, this is a brand new and exciting role within the business. **About our client** Our client is an AIM-listed passenger transport group with...

  • Head of Adoption

    3 months ago

    Birmingham, United Kingdom Bridge of Hope Full time

    This role will be office working 3 days per week and then other 2 days can be remote. This is a Head of Service role with line management responsibility for 5 team managers responsible for adoption support, permanency, and special guardianship and you will report to the Head of Children in our Care and Care Leavers. **Overview**: - Oversee Locality...

  • Head of IT Operations

    2 days ago

    Birmingham, Birmingham, United Kingdom Xpertise Recruitment Full time

    Job Title: Head of IT OperationsJob Summary:Xpertise Recruitment is seeking an experienced IT Operations professional to lead our IT Operations team. As the Head of IT Operations, you will be responsible for driving continuous improvement, optimising operations, service quality and efficiency.Key Responsibilities:Lead the IT Operations team: Ensure SLA's are...

  • Head of IT Operations

    2 days ago

    Birmingham, Birmingham, United Kingdom Xpertise Recruitment Full time

    Job Title: Head of IT OperationsJob Summary:Xpertise Recruitment is seeking an experienced IT Operations professional to lead our IT Operations team. As the Head of IT Operations, you will be responsible for driving continuous improvement, optimising operations, service quality and efficiency.Key Responsibilities:Lead the IT Operations team: Ensure SLA's are...