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Contract Co-ordinator

1 month ago

Warrington, United Kingdom Indepth Managed Services Full time

**Contract Co-Ordinator - Permanent Role**

Established in 1978, In-depth Managed Services provides commercial cleaning services on a national scale across a range of client locations in all commercial sectors. The business is built on an exceptional reputation of delivering reliable, efficient and quality cleaning services.

We are currently Recruiting for a contract co-ordinator to work in our fast paced hub based at our head office, where you will be dealing with internal staff calls from Cleaning operatives, area managers and External Clients.

Working contacted Hours are 35 per week 9am - 5pm Monday to Friday with 1 hour Lunch

**The Person**
- Must be an excellent communicator verbal and written
- Friendly & approachable
- Be able to work on own initiative
- Be able to build relationships with colleagues and clients.
- Ability to manage own time and prioritise workload
- Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises

**The Role**
- Act as a central point of contact to capture activity across sites within a geographical region utilising database, answering cleaner, contract control lines and client line.
- Liaise with operational management team to update each other on outstanding actions and support and assist with any problems/issues in relation to client contracts/staffing within the set timescales.
- Ensure all client requests/complaints are dealt with promptly and information is logged on the system and issued to operational field based teams verbally and in writing. Correspondence to be saved in client file.
- Ensure all cleaner requests are dealt with promptly and data entry is accurate on the system for pay, booking holidays, vacancies, personnel data and training records.
- Ensure cleaner default hours and pay budgets are accurate and match the correct budgets set
- Undertake targeted cleaner courtesy calls as per KPI’s set and follow up/escalate any requests/issues or potential threat to contracts.

**Job Types**: Permanent, Full-time

Pay: £22,000.00 per year (Paid Monthly)
- Profit Share Scheme ( Company Performance based)
- Discounted Gym Memberships
- Dress down Fridays
- Life assurance Scheme
- Company pension scheme
- 28 days Holidays ( Including Bank Holidays)
- Preferred Partner Training and Development

**Job Types**: Full-time, Permanent

Pay: £22,000.00 per year

**Benefits**:

- Company pension
- Profit sharing

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 03/06/2024

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