General Practice Assistant

7 months ago

Carnforth, United Kingdom Morecambe Bay Primary Care Collaborative Full time

**Job Title **General Practice Assistant x 3

**Reports To **Carnforth & Milnthorpe PCN Manager

**Hours **37hrs per week

**Salary **£13.54 per hour

**Term **Permanent

**Location **All Ash Trees sites

**Job summary**:
An excellent opportunity has arisen for Carnforth and Milnthorpe PCN to recruit a General
Practice Assistant, based at Ash Trees Surgery, in line with our business development plans.
GPAs will support our GPs with the smooth running of clinics by performing routine administration and other tasks on behalf of our GPs, freeing up their time to focus on the patient.
This post requires excellent IT skills - Microsoft Office Programmes and EMIS experience desirable, and an ability to work to strict deadlines whilst prioritising routine and non-routine duties.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required for the role. The post holder will carry out any other duties as may reasonably be required to fulfil the objectives of the surgery. **Please note the role is not open to applicants outside the UK.**

**Ash Trees**

Ash Trees Surgery is a 26,000-patient general practice on the Lancashire, Cumbria border.
Ash Trees Surgery is made up of 6 branches -Carnforth, Bolton le Sands, Halton, Silverdale,
Arnside and Stoneleigh.

**Main Duties and Responsibilities**:

- Arranging appointments, referrals, tests and follow up appointments of patients, in line with internal appointment allocation process
- Preparing patients prior to going seeing the GP, taking a brief history and basic readings in readiness for the patients appointment with the GP
- Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc;
- Explaining treatment procedures to patients in line with NHS guidance
- Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s);
- Sorting clinical post and prioritising for the GP. Signposting some post to other members of staff such as Clinical Pharmacist etc
- Extracting information from clinical letters that needs coding, adding this to patient notes, supporting with QOF reviews

**ADDITIONAL INFORMATION**

**Confidentiality**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non
- judgmental and respects their circumstances, feelings priorities and rights.

**Health & Safety**:
Staff members are expected to assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking simil

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