Voice Recording Sme

3 weeks ago


London, United Kingdom Reed Full time

Our prestigious global investment bank client based in the City of London is looking for a Voice Recording SME

Must have an excellent and in-depth working knowledge of a multitude of voice enterprise technologies including NICE, IPC, Cisco, Verint, MS Teams, WebEx, mobile voice recording and Movius.

The Voice Recording SME will be accountable for maintaining the integrity and resilience of the regulatory voice trading, mobile, desk and softphone voice recording and discovery systems.

Voice recording support and administration has been outsourced, with the SME the retained technical authority to ensure the functional integrity of recording systems and safe archiving of records. Challenging, directing and steering with complete technicalprowess the Bank’s voice recording system suppliers is a key task.

Deep-dive, diagnosing system configuration issues and root cause analysis, managing technology change and leading incident teams is part of the role.
KEY RESPONSIBILITIES

Day to day responsibilities include, but not limited to:
Be the overriding IT authority on voice recording technology, managing, challenging and directing suppliers to provide and support the technology appropriate to the Bank
Accountable for the service and integrity of the London compliance voice recording systems (voice trading, mobile phones, desk phones, softphones)
Accountable for the availability and integrity of archived voice records and securing them against risk Responsible for directing and setting the configuration of technology standards for London voice recording

Managing and challenging standards for end user hardware - dealerboard, telephone and mobile technology and overseeing the delivery of that technology to the business and compliance departments



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