Regional Fm Delivery Lead

3 weeks ago

Bristol, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 310212**Salary**:

- £41,782 - £44,932**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol Regional Centre
- 3 Glass Wharf, Avon Street, Temple Quarter, Bristol, BS2 0ESAbout the job

**Job summary**:
This is a fantastic opportunity to join HMRC Estates, operating at the forefront of delivering the biggest property programme in the UK. The role is critical to the delivery of quality FM services to HMRC and other Civil Service Departments based at 3 Glass Wharf in Bristol and a small number of satellite sites.

As the Facilities Management Senior Lead, you will run the facilities management team within the Workplace Operations Bristol Regional Team. You will have day to day accountability and responsibility for all FM related requirements in the high-profile Government Hub of (3 Glass Wharf, Bristol) and the Regions Specialist Site/s in Bristol, Exeter, Plymouth & St Austell.

You’ll ensure delivery of an excellent facilities management service for our customers for both Hard and Soft FM Services, providing a first class building and service, so that our customers can perform at their best.

**Overview**:
HMRC Estates is at the forefront of delivering the biggest property programme in the UK. We are at the forefront of Government property transformation. HMRC Estates provides the professional capability to our customers and our tenants ensuring the estate is the right size, shape and quality to meet both the current and future needs of HMRC.

We are recruiting Property Specialists, Project Managers, Facilities Managers and Engineers. We are looking for people with expertise in a wide range of property related services that can work at pace in a fast-moving agile workplace.

The Estates Directorate is committed to building the professionalism of our people, providing clear and defined career pathways enabling focused learning and development across several specialist areas in a culture of continual improvement.

You will be part of an estates vision to be the best Estates department in Government, providing first class buildings and excellent services for our customers.

**Job description**:
This is a key role within the Estates operating model, managing the delivery of facilities management for both Hard and Soft FM Services across the Regions buildings. You will act as deputy to the G7 Head of Estates (HOE) as required, and provide assurances on their behalf including:

- Leading in delivering proactive supplier relationship management to deliver services in line with agreed contract performance levels and customer requirements
- Supporting the development/evolution of our customer focused services
- Take the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estate
- Review and report on supplier performance to the Head of Workplace Operations and Area FM Team, acting to drive continuous improvement
- Provide leadership and direction to your team, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operation
- Ensure provision of high quality and consistent communications with customers and key stakeholders
- Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region

**Responsibilities**:

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
- Collaborate with others to integrate customer services at the local level
- Manage customer feedback and Level 2 complaints
- Provide a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customers
- Assure hard and soft FM supplier and landlord performance
- Plan, approve and deliver Minor New Works within budget
- Ensure seamless close out of day-today issues and provide emergency call-out to coordinate problem resolution
- With Project Delivery, plan and support project delivery and office closures
- With Estates Transformation, carry out testing and commissioning of new facilities
- Support the mobilisation of new service providers and de-mobilisation of existing suppliers
- Collate and inform appropriate management information to enable the effective management of the estate and suppliers
- Identify and manage customer service and FM risks
- Plan and manage resources to ensure proactive relationships with customers and key stakeholders
- Identify risks and manage mitigating actions, providing appropriate and timely escalations to resolve issues effectively, minimising business and operational risk to

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