Customer Service Associate

1 week ago

Salford, United Kingdom Kellogg Company Full time

Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth, and innovation.

**Our colleagues in the Supply Chain team are currently creating a community of interested Customer Service Associates that would like to join our team in the future pending roles in Kellogg.**

As we’re putting our hearts and souls into the future of food, we’ll be looking at you to provide consistent and proactive, timely and proactive order management and customer service support to all relevant external Customers and internal Sales account teams.

**WHAT WE OFFER YOU**:

- A great opportunity to come and play your part in one of the most exciting companies in the FMCG sector
- Annual Incentive Bonus
- Competitive Pension scheme
- Flexible Hybrid working (2 days working from the office)
- Life Insurance, Private medical cover, Dental insurance plus more

**HERE'S A TASTE OF WHAT YOU’LL BE DOING**
- Provide proactive, timely & professional day to day order management.
- Partner with internal and external Customers at all levels to provide exceptional Customer service.
- Identify trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfilment, and transportation issues.
- Identify continuous improvement opportunities to improve service, drive efficiencies and decrease costs.
- Execute proactive checks internally & externally with Customers to ensure all de-lists, NPD & Special Packs or new listings are ordered accurately in correct quantities and on time.
- Deliver timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions.
- Maintain a full understanding of Customers’ strategies, policies, and key personnel, in addition to Kellogg’s terms of sale, and internal policies, execute personalized Customer logistics strategies as directed.
- Work effectively with upstream and downstream functions and third party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate.
- Proactively partner with internal and external Customers & colleagues to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and cost.

**YOUR RECIPE FOR SUCCESS**
- Customer relationship management experience
- Computer skills, including experience with ERP/SAP systems and MS Office
- Strong knowledge of Customer relationship management principles including customer service, collections, deductions, and related activities.
- Excellent verbal and written communication skills
- Good analytical and problem solving skills

**WHAT’S NEXT**

This role takes part in **Locate for Your Day**, Kellogg’s hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.

**ABOUT KELLOGG COMPANY**

Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We’re proud of our rich and vibrant history and our iconic brands - foods that you grew up with like Crunchy Nut, Corn Flakes, Special K, as well as innovative foods such as Pringles and Pop-Tarts. Our KValues and BetterDays commitments are at the core of who we are, what we believe, and what brings us together. We’re proud to say we’ve been awarded Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here

We strive to create a world where people are not just fed but fulfilled and a workplace where everyone is empowered to be their true selves. It’s each and everyone’s unique flavour that makes up our recipe for success and ‘Make It Happen’ culture. Growing and nurturing the world starts with our employees, which is why we’re proud to offer extensive benefit packages, including flexible working, which enable you to take control of your work/life balance.

A seat at our table is waiting for you. **Equity, Diversity, and Inclusion** have been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capabilities, and opinions." We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. We’re a foundation member of the Leading Executives Advancing Diversity (LEAD) Network, dedicated to meaningfully accelerating gender parity and driving inclusion in the European retail & Fasting-Moving Consumer Goods value chain. We’re proud that we’ve reached 50:50 gender parity for all leadership roles ahead of our 2025 target.

So, Make It Happen

Kellogg R

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