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Housing Officer

4 months ago

Bristol, United Kingdom Acapella Recruitment Full time

**Post**: Housing Officer

**Department**: Housing

**Reports to**: Housing and Income Team Leader

**Working Hours**: 37.5 hours a week

**Salary**:Band 3 £25,242 - £26,757

**Location: ** Bristol, BS5

**About the organisation**

Our client’s vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives.

They are a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. They provide tailored integration services that not only help individuals, but also disrupt the systems that have entrenched inequalities inour society.

They have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, they have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country.

By working with them, you will be supporting refugees and migrants to build a better, brighter future.

**Purpose of job**

To support the housing and income team in reducing voids and supporting their vulnerable refugee tenants to maintain their tenancy and assist in ensuring that income is maximised, and arrears of rent and other charges are kept to a minimum. Responsible forthe delivery of a needs led service for the welfare of service users, developing and maximising their potential, personal growth, and development.

**Key Responsibilities**
- Assisting the Team Leader and Housing Income Officer in carrying out assessments and selection of potential tenants, making accommodation offers and signing up selected tenants.
- To assist the Housing Income Team Leader in the management of property rental income and tenant service charges within agreed budgets. This post is based within the Housing Income team which sits within the wider housing operational services.
- Assisting the Team Leader and Housing Officer in the delivery of estate management services such as arranging and attending settling in visits with new tenants, carrying out property inspections in line with tenancy reviews for Fixed Term tenancies, liaisingwith Cleaning Team to ensure that the estates are in kept clean and tidy condition and to report any issues arising and making initial contact/investigation with respect to tenancy issues such as ASB.
- In accordance with the complaint’s procedure, deal promptly withcomplaints, including those from tenants, promptly and effectively. Resolve, where possible, any issues raised.
- To negotiate debt payment arrangements based upon the tenant’s income and expenditure commitments.

This list is not exclusive or exhaustive, you may be asked to carry out other duties deemed necessary by your line manager.

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

**Next Steps**: