Tiktok E-commerce

5 months ago

London, United Kingdom TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. We deliver governance solutions in the form of policies, rules and systems, to ensure a high quality product and user experience.

**Our teams are located in three main regional hubs**: EMEA, SEA and Americas to cover a wide range of markets and different business models. We are looking for a leader for our GNE Learning and Development team.

**Your main responsibilities will include**:

- Strategising, designing and coordinating all L&D programs for the GNE organisation, including new hire onboarding, technical knowledge transfers and cross-departmental learning, employee skills development, leadership development, talent development.
- Creating L&D roadmaps and overseeing end-to-end management, including content management, logistics, communication, delivery, facilitator coordination, evaluation, analytics and reporting.
- Cross-functional collaboration with stakeholders both internal and external to GNE to identify learning needs and opportunities to inform program design.
- Management and enhancement of our new hire onboarding programs for Ecommerce team members and key leaders.
- Knowledge management solutions that enable knowledge sharing, self-serve learning and transparency across teams.
- Working with HR business partners to design employee engagement activities that foster a collaborative and customer-centric team culture across GNE.
- Leading and coaching team members to achieve high performance
- Overseeing the GNE team building budget to promote inclusivity and fairness

**Qualifications**:

- Bachelor's degree or higher with over 7 years of experience in learning, e-commerce operation, project management.
- Familiarity with training, learning and development industry and business processes, strong data analysis, and processing skills. Must be able to evaluate training effectiveness effectively.
- Strategic, accountable, self-driven, and impact-orientated individual.
- Adaptable, highly motivated, with experience in operations and management. Possesses strong learning ability.
- Fluency in English is a must, and overseas working and study experience is preferred.
- Experience working with cross-functional teams in a global environment.
- Proven ability to build, execute, manage, and improve programs and projects.
- Ability to handle ambiguity, limited data, prioritize, manage, and complete projects with tight deadlines
- Proven ability to communicate and influence without authority.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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