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Customer Service Advisor

8 months ago

Coleford, United Kingdom Publica Full time

**About the role**

Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council.

If you take pride in the quality of service you provide with the ability to work to tight deadlines and can communicate well we would love to hear from you.

This role is Monday to Thursday 08.50-16.45 and Friday 08:50 to 16.30.

This role covers the Cotswolds, famous for quintessentially English market towns and villages built from honey-coloured stone. With a range of gently rolling hills and the largest area of outstanding natural beauty in England making it a perfect base for walking and cycling, you will have this right on your doorstep.

**You will need**:

- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
- Outstanding ICT and keyboard skills and the ability to simultaneously use multiple Microsoft, Google and bespoke systems
- Evidence of experience in a fast paced, high volume customer focussed environment e.g. contact centres
- Excellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for information
- The ability to multitask

For more information about this role please see the Job Description/Person Specification.

**Special Conditions**:

- Ability to travel
- BPSS

**Who are we**:
Publica is a unique place to work - we’re a local government organisation with a twist Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

**What can we do for you**:

- Agile working allowing a mix of home and office working
- Flexible working arrangements _(depending on the role)_
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of 5% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
- Access to digital financial advice (covering your pension scheme, mortgages and other finances)
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies