Customer Service Advisor

6 months ago

Coleford, United Kingdom Publica Full time

**About the role**

We have two positions available. If you have a helpful positive attitude and take pride in the quality of service you provide, we would love to hear from you

**You will need**
- Excellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for information
- The ability to multitask
- Outstanding ICT and keyboard skills and the ability to simultaneously use multiple Microsoft, Google and bespoke systems
- Experience in a fast paced, high volume customer focussed environment e.g. contact centres would be an advantage
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English

For more information about this role please see the Job Description/Person Specification.

**Special conditions**
- Ability to travel
- Baseline Personal Security Standard check (BPSS)

**Who are we**

Publica is a unique place to work - we’re a local government organisation with a twist Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

**What can we do for you**
- Flexible working arrangements _(depending on the role)_
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of 5% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies

  • Customer Service Representative

    3 weeks ago

    Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    Job DescriptionAbout This RoleWe are seeking a Customer Service Advisor to join our team at Publica Group Ltd.Key ResponsibilitiesProviding excellent customer service support in a busy contact centre environmentResponding to customer inquiries on a wide range of services provided by the CouncilEnsuring positive and efficient customer experiencesWhat We...

  • Customer Service Advisor

    1 week ago

    Coleford, United Kingdom Publica Group Full time

    About the role? Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council.You'll handle a variety of customer inquiries, ensuring positive and efficient...

  • Customer Service Representative

    1 month ago

    Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the RoleWe are seeking a skilled Customer Service Advisor to join our team at Publica Group Ltd.As a key member of our contact centre, you will provide exceptional customer service support, responding to a wide range of customer enquiries on various services provided by the Council.You will handle customer inquiries efficiently, ensuring a positive...

  • Customer Service Representative

    5 days ago

    Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the Role:We are seeking a skilled Customer Service Advisor to join our team at Publica Group Ltd. As a key member of our contact centre, you will provide excellent customer service support, responding to a wide range of customer enquiries on various services provided by the Council.Your responsibilities will include handling customer inquiries,...

  • Customer Service Advisor

    6 months ago

    Coleford, United Kingdom Publica Full time

    **About the role** Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council. If you take pride in the quality of service you provide with the ability to...

  • Suzuki Customer Service Specialist Apprenticeship

    6 months ago

    Coleford, United Kingdom Motorhouse Coleford Ltd Full time

    _This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ This role is based at Motorhouse Coleford. A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with customers, scheduling...

  • Customer Service Representative

    4 weeks ago

    Coleford, United Kingdom Publica Group Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Advisor to join our team at Publica Group Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service support in a fast-paced contact centre environment.Key ResponsibilitiesRespond to a wide range of customer enquiries on...

  • Customer Service Representative

    6 days ago

    Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the RoleWe are seeking an exceptional individual to join our team as a Customer Service Advisor. In this key role, you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by Publica Group Ltd.Responsibilities:Handle a variety of customer...

  • Customer Service Advisor

    4 weeks ago

    Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the role? Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council. You'll handle a variety of customer inquiries, ensuring positive and...

  • Customer Service Advisor

    1 month ago

    Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time

    About the role? Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council.You'll handle a variety of customer inquiries, ensuring positive and efficient...

  • Environmental Advisor

    6 months ago

    Coleford, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Food & Drink **Function**: Health & Safety **Contact**: James Randall **Phone**:07947 343990** **Duration**: Permanent **Job Ref**:67265 - Job detailsDo you have environmental and sustainability experience, and are you seeking a new job in Coleford? Jonathan Lee Recruitment is helping a collaborative company recruit an Environmental Advisor, and...

  • Health & Safety Advisor

    6 months ago

    Coleford, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Food & Drink **Function**: Health & Safety **Contact**: James Randall **Phone**:07947 343990** **Duration**: Permanent **Job Ref**:67266 - Job detailsDo you have Health & Safety Advisor experience, and are you seeking a new job in Coleford? Jonathan Lee Recruitment is helping a collaborative company recruit a Health & Safety Advisor, and the...

  • Customer Service Representative

    4 weeks ago

    Coleford, Gloucestershire, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of store standards, and working collaboratively with colleagues to achieve sales and customer service...

  • Health & Safety Advisor

    2 months ago

    Coleford, United Kingdom CV-Library Full time

    Are you passionate about creating a safer workplace and ready to take your career to the next level? This leading beverage company, known for its innovative and beloved products, is seeking an enthusiastic and experienced Health & Safety Advisor to join their dynamic team. Located just outside Cinderford,this role offers the perfect blend of challenge,...

  • Low Carbon Business Advisor

    5 months ago

    Coleford, United Kingdom Publica Full time

    **Low Carbon Business Advisor** **Coleford, Fixed term up to 18 months, 22.2 hours per week** **£37,531.00 - £39,051.00 Per Annum (Pro rata)** **Are you motivated by the reward of delivering on our Climate Change priorities?** An exceptional opportunity to join Forest of Dean District Council as a Low Carbon Business Advisor, playing a pivotal role in...

  • Climate Change Community Programme Advisor

    6 months ago

    Coleford, United Kingdom Publica Full time

    **Climate Change Community Programme Advisor** **35,946 per annum pro rata 29.6 hours per week** **2 year fixed term contract** **Coleford/Agile** Are you passionate about combating climate change? Do you want to make a positive impact on the environment and engage our communities in building a sustainable future? The Forest of Dean District Council is...

  • HR Advisor

    5 months ago

    Coleford, United Kingdom Suntory Beverage & Food France Full time

    The requirement for this position is 3 days on-site 2 days from home. **YOU** As a HR Advisor/People Partner you are passionate about employee experience in the moments that matter. A knowledgeable and confident Human Resource professional, you are looking to take your next step in your career in a generalist HR role where not only will you be the first...

  • Roofing Operative

    5 months ago

    Coleford, United Kingdom Weatherproofing Advisors Full time

    Weatherproofing Advisors is a national Roofing, Cladding and Scaffolding company with locations in Glasgow, Newcastle, Merseyside, London, and Bristol. We are currently recruiting for the following position: - 1 Roofing Operative for our Bristol Branch, but to be living around the Monmouth area. (NP25/GL16 areas) Job description: Weatherproofing Advisors...

  • Head of Place

    4 weeks ago

    Coleford, United Kingdom Forest of Dean District Council Full time

    Forest of Dean District Council is passionate about creating a vibrant and sustainable future for our communities. Our priorities are centred on fostering resilient and inclusive communities that are motivated and competent to adapt to the challenges and opportunities ahead.  We are committed to decarbonisation and nature recovery, with a view to...

  • Head of Place

    1 month ago

    Coleford, United Kingdom Forest of Dean District Council Full time

    Forest of Dean District Council is passionate about creating a vibrant and sustainable future for our communities. Our priorities are centred on fostering resilient and inclusive communities that are motivated and competent to adapt to the challenges and opportunities ahead.  We are committed to decarbonisation and nature recovery, with a view to...