Head of Operations

2 weeks ago


Hemel Hempstead, United Kingdom Onyx Recruitment Full time

**Experienced Head of Operations, looking for your next career move to a role that will take you to Director level once you demonstrate proven results - is this you?**

A well-established distribution company with over 30 years’ experience supplying the food service industry, this growing business is looking for a Head of Operations as their next key hire

Employing over 90 staff with a net turnover of more than £27M this business is excited to recruit an experienced Operations Manager to bring a high level of operations expertise to the table and ultimately improve the Customer experience.

As the Head of Operations, you will be responsible for managing, engaging and developing a team of people. Your core objectives will be strengthening operations, projects, change management and continuous improvement capabilities.

**Key responsibilities**
- Managing processes, budgets and people
- Supporting the production planning process and ensure key performance indicators (KPIs) are in place and production targets are met.
- Having a keen eye on budgets and budgetary changes.
- Communicating changes in an order process to relevant parties.
- Ensuring that health and safety regulations are followed.
- Documenting procedures for third-party monitoring.
- Creating and monitoring projects and teams.
- Reviewing workloads and manpower to ensure targets are met.
- Supporting the Managing Director and the Boards vision and process ideals.
- Ensuring staff working on processes are happy and operating efficiently.
- Supporting all functions of the business to work together.
- Utilising and improving the companies bespoke transport routing system.

**Maximising your strengths**
- Your leadership and planning skills will ensure that you are able to coach and develop your operations team to deliver results - ensuring all vehicles and orders are managed and moved efficiently.
- You will lead a large team by setting direction, monitoring, and motivating individuals to exceed objectives whilst ensuring that security, inventory management and safety standards are maintained.
- Driving continuous improvement in productivity, operating costs, and customer satisfaction.
- Strategic approach to food service operations, logistics and warehousing operations, online retail and e-fulfilment, transport and distribution including couriers and 3rd party transport logistics.
- Excellent cost control and budgetary management will be critical to success so you must already be very familiar with compiling and managing budgets and forecasts.

You will have previously managed a distribution centre/operations team with significant experience of managing first line managers/supervisors/team leaders, within the transport and distribution sector. This could be in house or within a third-party contractlogistics company. You should have proven people management skills including team development, maximising performance, improving motivation and productivity. You will be mature, credible, and comfortable interacting with senior internal and external contacts,demonstrating excellent analytical skills, and the ability to resolve complex problems through the identification of long-term solutions covering IT/process change.

This role will suit a highly collaborative, down to earth character who enjoys driving a business from the Operations perspective and who is able to influence and engage the team around them with a solution minded approach.

Tasked with all operations pertaining to people, core operations, budgets, project delivery and strategy, this is a permanent office-based role reporting to the CEO and is paying £53,000 - £58,000 plus private health cover and 33 days holiday including bankholidays.



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