Continuous Improvement Coach

8 months ago

Worcester, United Kingdom Open GI Ltd. Full time

**Company Description**:
Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organization that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.

It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do.

We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.

**Position**:
Reporting directly to the Chief People Officer and working directly with the Executive and senior leadership teams of Open GI. The purpose of this role is to coach and challenge the leaders and future leaders of Open GI in evolving organisational practices to deliver continual improvement for both customers and the performance of the organisation.

**Your key responsibilities**
- Actively supporting leaders in defining and shaping Systems Thinking/Lean/Six Sigma -based transformational interventions across Open GI in the delivery of purpose (both customer and organisational)
- Taking an agnostic approach to the use of change methodologies to ensure you leverage the most appropriate tools from your tool kit - however, ensuring a systemic/holistic approach is followed at all times
- Working with operational leadership to facilitate and support diagnostic, redesign, experimentation and implementation activity, in order to improve operational performance from the perspective of Open GI’s customers
- Own both the method by which we are coaching the transformation of Open GI (systems thinking, lean, six sigma) and its subsequent evolution
- Ensure leaders track and report on programme deliverables, including but not limited to improvements in customer experience, impact on staff morale, customer centric process metrics (reduction in elapsed time, improvements in quality) and financial outcomes (revenue generation or capacity creation).
- Explicitly track and report on your engagement and deliverables coaching individuals and teams and the correlation between these activities and organisational goals
- Be an advocate of change
- Utilise the organisational forums available to communicate and encourage behavioural engagement in continuous improvement, including but not limited to the weekly Open GI insight forum, CEO updates, Monthly operational delivery performance review, etc.

**Requirements**:
**Qualifications**

***
- Lean/Systems Thinking/Six Sigma accreditation/qualification and/or proven experience in Lean sensei, Six Sigma (Black Belt/Master black belt), etc.
- Coaching accreditation/qualification or experience.

**Experience**

***
- Proven experience in a Continuous Improvement/Systems Thinking/Lean role
- Demonstrable track record of influencing leaders in defining the problems to be solved, the delivery of solutions to address those and the appropriate metrics to learn about the impact of the changes being implemented
- Evidence of supporting organisations in the delivery of tangible business improvement

**Skills**
- Leadership engagement/Influencing & Coaching
- Ability to engage and build trust at all levels of the organisation
- Presentation and facilitation
- Conflict negotiation and resolution - Influencing
- Business systems diagnostics, modelling and design skills, including analysis of data and tools
- Value stream mapping
- Root-cause identification and analysis

**Other information**:
**Mission and Values**

**Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market. Our values are central to this vision, as they represent how we collaborate how we work together in synergy and continually deliver for our customers**:

- ** Accountability**: We take personal pride in finding solutions and achieving results
- ** Innovation**: We lead the market by being proactive, product-led and forward thinking
- ** Teamwork**: We work collaboratively, recognising and celebrating success
- ** Trust**: We build trust on integrity, transparency and respect

We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.

**Benefits package**
- Competitive salary depending on skills and experience
- Company pension
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