Team Leader Contact Centre Team Manager

As the main point of contact and voice of the business, you will play a very crucial role in supporting the OOH Call Centre Manager and coaching your team to shape our patients experience, ensuring that they feel treated with respect, dignity, and empathy. The role may be challenging at times as it requires diplomacy and the ability to stay focused and...

_**Gold Best Contact Centre Workplace of the Year 2023**_ - **Silver Best Employee Experience 2023**_ - **Bronze Employee Engagement Strategy of the Year 2023**_ - Our client is an award winning Insurance organisation and they currently have a vacancy to recruit a highly experienced contact centre Sales Team Leader. _ - They offer hybrid working, highly...

**The Role** Are you an experienced team leader looking for a fresh challenge? Do you have a passion for delivering excellent customer service and the ability to instil this passion into your team of Customer Service Officers? We have an exciting Customer Hub Team Leader opportunity within our Customer Contact Centre. This is a Fixed-term / Secondment...

**CALL CENTRE TEAM LEADER** **BIRMINGHAM** **£32,000 + BONUS + BENEFITS** Our client, based in the service industry, are looking for a **Call Centre Team Leader **to join their hardworking and fast paced team. You will work in a shift rotation between 6am-9pm Monday to Sunday, managing a team of over 10 customer support advisors within the contact...

**Join us on the Journey..** We have an exciting opportunity for a Team Manager (late shift) to join our Contact Centre based in Birmingham. In this role, you will develop high performing, top quality teams that will breed positive behaviours with a strong customer focus. You will beresponsible for the productivity, personal development and management of...

**Join us on the Journey...** We have an exciting opportunity for a **Team Manager (12 months fixed term)** to join our **Contact Centre based in Birmingham**. In this role, you will develop high performing, top quality teams that will breed positive behaviours with a strong customer focus. You will be responsible for the productivity, personal development...

**Role: Customer Contact Centre Team Lead (B2C)** **Location: Birmingham** **Salary: Competitive + Bonus + Benefits** Are you looking for an exciting opportunity with a team that you can develop and make your own? Do you want to use your Contact Centre Team Leader experience to progress into a new area of our business which is rapidly growing? Want to use...

**The National Islamic Studies Library** **Job Description: Team Leader** The Team Leader is responsible for supervising the team and overseeing, managing, delivering and organising fundraising events for the Organisation. **Key Responsibilities** He/she will: 1. Help identify, plan and manage a range of funraising campaigns and meet annual income...

**Customer Contact Team Leader** **REF 18204** **£27,583 per annum** **37.5 hours per week** **Permanent** Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many...

As a Team Leader (or Patient Experience Manager as we’ll call you), You’ll manage a team of Customer Services Advisor who are instrumental in guiding people on their journey to become patients at Care Fertility. People call in with queries, looking for information; they want to know more about who we are and what we offer. Our Customer Service Advisors...

**Customer Service Team Leader** **Birmingham Business Park - Solihull (on-site)** **£32,000 per annum** **Mon - Fri 08.30 - 17.30** **Purpose of the role**: The role of Customer Service Supervisor is to lead, develop and engage their team to deliver high performance demonstrated by the delivery of customer, commercial and people...

Roles & Responsibilities: LEGOLAND Discovery Centre Birmingham is seeking an Attractions Team Leader to join our team and embark on the ultimate LEGO® adventure! First and foremost, you’ll be working out on the front-line within the attraction, welcoming, greeting, interacting with, and helping our guests at every opportunity, ensuring they get the...

Contact Centre Trainer Birmingham (City Centre) £25,000 plus great benefits We are currently supporting a key client of ours with the recruitment of a new **Contact Centre Trainer** for their Customer Services function in their Birmingham site. The main purpose of this role will be to support the business operations with all new starters & existing training...

Contact Centre Manager (Ops) Birmingham (City Centre) Up to £40,000 plus bonus and great additional benefits. We are currently supporting a key client of ours with the recruitment of a Contact Centre Manager role within their new and impressive city centre-based contact centre. This is an important role for our client, if successful in this role you will...

Roles & Responsibilities:LEGOLAND Discovery Centre Birmingham is seeking an Attractions Team Leader to join our team and embark on the ultimate LEGO adventureFirst and foremost, you'll be working out on the front-line within the attraction, welcoming, greeting, interacting with, and helping our guests at every opportunity, ensuring they get the absolute most...

Operations Manager (Contact Centre) Birmingham (City Centre) Up to £40,000 plus bonus and great additional benefits. We are currently supporting a key client of ours with the recruitment of a Operations Manager role within their new and impressive city centre-based contact centre. This is an important role for our client, if successful in this role you will...

**Contact Centre Team Manager - IFA Firm** **Birmingham Based** **£40,000 - £42,500 DOE** NJR Recruitment are delighted to be recruiting for one of the UK's leading firms of Independent Financial Advisers who are expanding their business and are seeking a Team Manger to join their dynamic and buoyant organisation. The focus of this position is to lead...

Job Introduction We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull. The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a training period, some remote...

Job Introduction We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull. The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a training period, some remote...

**Team Leader - Homeless Centre** **Permanent** **Working 36.50 per week** an exciting opportunity has arisen to become part of the the homeless centre team, providing support accommodation to vulnerable families who are homeless. The core work of the Team is ensuring that families are provided with the relevant support to assist them in securing...