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Customer Support Assistant

1 month ago

London, United Kingdom Channel Partners Limited Full time

We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This position requires strong communication skills, attention to detail, and the ability to analyze customer needs. If you are a motivated individual with a passion for helping others, we would love to hear from you.

**Responsibilities**:

- Provide accurate and timely information to customers regarding products, services, and promotions
- Analyze customer needs and recommend appropriate solutions or products
- Process orders, returns, and exchanges efficiently and accurately
- Perform data entry tasks to update customer information in the system
- Upsell additional products or services to enhance the customer experience
- Maintain a high level of professionalism and phone etiquette at all times
- Collaborate with team members to resolve customer issues or escalations

**Requirements**:

- Excellent verbal and written communication skills in English
- Strong analytical skills to understand and address customer needs effectively
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry and computer systems
- Exceptional phone etiquette with the ability to handle difficult or irate customers professionally

**Job Types**: Full-time, Permanent

Pay: From £25,928.75 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024

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