Home Claims Handler
3 months ago
**Looking For A New Career ?**
**Do You Have A Passion For Customer Service ?**
**We have an exciting opportunity to join our team**
We’re looking for friendly people to help our customers make claims on their home insurance policies. You’ll have great relationship-building skills and share our passion for providing outstanding customer service. You’ll be answering calls and providing advice in a range of situations so you’ll need to be a great listener, adapting your style to get the best outcome for our customers. We’ll provide full training so no previous experience in claims is needed.
**Can you**
Deliver excellent customer service in a fast-paced environment
Provide a friendly and personable customer journey
Stay calm and be empathetic when dealing with complex or emotional situations
Let your attitude, work ethic and communications skills shine through
Relate to our values
We’re looking for brilliant team players who can deal with a variety of situations, so if you’re proactive, organised and can answer ‘yes’ to the above, we’d love to hear from you
**What will You Be Doing**
You’ll spend your time talking to our customers over the phone about their home insurance claims. You’ll take ownership of a variety of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. You’ll use your initiative to find solutions that work for our customers and our business.
You’ll spend most of your time working from home but will join us in one of our offices twice a month. Helping you achieve a good work-life balance is important to us and we are happy to discuss flexible working opportunities with you. We offer full time contracts at 35 hours a week. Our shifts span 8am - 6pm Monday to Friday and 8am - 4pm on Saturdays. Currently, our Claims Handlers work only one Saturday in every three and no Sundays or Bank Holidays required.
**what else is on offer?**
The LV office is a great location surrounded by a thriving city environment many nearby parks and walking routes full of natural beauty.
**Rewards**
24 days holiday (increasing with length of service) in addition to your bank holidays with the option of buying or selling additional days
An annual bonus and salary review scheme based on company and personal performance
A competitive pension scheme - what you pay is double matched by LV, up to a maximum employer contribution of 14%
A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
Gympass - Your anytime, anywhere access to wellbeing. Your health and wellbeing is important to us, the all in one wellbeing membership that gives you access to top gyms, studios and wellbeing apps
Enhanced maternity, paternity and shared parental leave pay
Access to learning and development opportunities such as mentoring schemes, LinkedIn Learning and apprenticeships
Up to 20 hours paid time off to volunteer each year
Opportunities to be involved with our Charity and Wellbeing Teams, or part of our Diversity and Inclusion Networks
Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.
The home claims team is like a family. You’ll find team leaders and colleagues who will encourage you to be the best claims handler you can be, who will celebrate your successes, and who will help you feel empowered to manage your work and be in control of your professional development
**Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.**
**If you share our ambition and our passion, join us on our journey. You can help us shape our new future together.
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