Referral Coordinator

**Modality Partnership AWC D division** has a full time vacancy for a Referral Coordinator. The postholder will work within one of the sites, or cross sites when required within the AWC Division. and will be responsible for ensuring patient referrals on to secondary care or other external care providers are actioned in a timely manner at the request of the clinicians. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who are career driven and have a passion for providing patient services, delivering work that has time limited deadlines and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

**As an employee with us you can benefit from**:
Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in learning more, please read on.

**Main duties of the job**

The role is an all-rounded, hands-on referral administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, time management, diary management. Good IT skills, letter typing and the ability to prioritise referrals and their differing urgency timescales as requested within the Division and the wider organisation is essential. The postholder will provide practice level support and also referrals support across the division as required.

The role is not a regular 9am-5pm job and is not a traditional typing only secretariat role. The postholder will be required to work with various referral portals to ensure accurate and relevant referrals are made. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

**Overview of your organisation**

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key team members to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with a portfolio of administration skills and referral pathway knowledge that will enhance your role, and which will contribute to making sustainable changes within Primary Care.

You will love this job if you have a passion for administration work and supporting patients on pathways to secondary care and other service providers, are organised, and you are able to prioritise urgent requests that may be required to enable the patient’s referral from primary care in a timely manner. You will
- Working as part of the central Clinical Support team to provide a high-quality day to day referral management support service to GPs and other health professionals;
- To ensure appropriate referrals are managed effectively and in a timely manner.

To assist in the provision of general administrative support to the wider team when required.
- To provide efficient referral co-ordination for GPs and associated health professionals as required.
- To assist clinical staff by making appropriate telephone and electronic referrals.
- To assist clinical staff by obtaining information about the progress status of referrals when requested.
- To expedite appointments and tests as required.
- To respond to GP tasks and liaise with hospitals, outside agencies and laboratories as needed.
- To type and proof-read letters, provided by clinicians, for quality assurance purposes.
- To manage Practices’ e-referrals system and make appointments, bookings and admissions as required.
- To work collaboratively with clinicians to ensure referrals are dealt with in a timely manner.
- To receive incoming, and initiate outgoing, telephone calls in order to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries
- To arrange patient transport/ambulance where necessary.
- To liaise with patients, checking details, if necessary, explaining and helping them to understand what the clinician has asked of them.
- To monitor progress of 2-week wait referrals.
- To maintain records in the clinical system in an accurate and secure manner.
- To assist the central Clinical Support team with all clerical and administrative duties as required.
- To send and receive faxes and ensure distributed accordingly.
- To maintain address book on the computer system.
- To establish and maintain filing and ad