Loan Officer

2 weeks ago


Nottingham, United Kingdom Notts & Lincs Credit Union Full time

Due to planned business growth, the Notts & Lincs Credit Union is looking for a Loan Officer to help support its growth strategies and activities to meet the growing demands of the business.

The Notts & Lincs Credit Union is a member-owned business whose purpose is to improve the lives of people across Nottinghamshire and Lincolnshire. We do this by helping families build financial resilience by offering regular savings and the provision of affordable loans on fair terms. We are determined that people on low incomes in Nottinghamshire and Lincolnshire, make membership of the Credit Union their first choice for loans and savings.

Our lower-cost loans provide a genuine alternative to high-cost credit providers and loan sharks whilst our simple savings products provide the opportunity to build financial resilience.

**Key responsibilities**:

- Communicate with clients either to request or to provide information
- Justify underwriting decisions (approvals/rejections) and report on them
- Maintain and update customer records
- Assess customer needs, without assumption and explore all options to identify ways we can help
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
- Operate in compliance with laws and regulations and adhere to lending compliance guidelines
- Monitor loan approvals/decline rates and turnaround times and continuously look to improve the process for the benefit of our members

**Requirements and skills**
- Proven working experience as a Loan Officer/Loan Uderwriter
- Solid understanding of direct/indirect lending products and practices
- Excellent communication and interpersonal skills
- Customer satisfaction orientation and sales competencies
- Ability to work in a goal-oriented environment

**What we need from you**:
Passion is the most important quality you can have.

You push for positive change within yourself, your team and your business. We want to be challenged by you and to challenge you to improve us both. Everything is open for review and we take continuous improvement seriously.

You can listen and take critical feedback, contribute to group discussions, and articulate your opinions concisely. It's obvious to everyone around you that you have fun with your work and with your co-workers - because they are doing the same.

This is an excellent opportunity for an existing Underwriter or Loan Officer to join a growing business. If you are driven to help people, then this is the perfect role for you.

Interviews will start week commencing 23/01/2023

**Job Types**: Full-time, Permanent

**Salary**: £19,305.00-£25,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Lending or Mortgage Occupations: 1 year (required)

Work Location: One location

Application deadline: 20/01/2023
Reference ID: Loan Officer
Expected start date: 06/02/2023


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