Team Leader

1 week ago

Crawley, United Kingdom WHSmith Full time

**Team Leader - WHSmith - Gatwick**

Contract Type - Permanent
- Contracted Hours - 38.5 hours per week
- Team Leaders working hours: 3 on 3 off working from 6.00pm to 6.00am- £27,000 per annum
- 5.6 weeks annual leave
- Subsidised lunch/discounted meal deal.
- Staff discount in our High street stores.
- Pension scheme.

Airport Requirements:

- 5 years continuous references (professional/educational/personal gap reference) to gain an Airside Airport Security Pass
- HMRC letter - confirmation letter of previous employment
- Photographic ID I.E passport or UK Driving Licence

**Team Leader introduction**:
To support the Store Manager to create an environment that focuses on the customers whilst inspiring the team to achieve brilliant results.**Role of a Team Leader**:

- Duty manage the store in the Store Manager’s absence
- Act on the daily store review to deliver consistently great standards
- Motivate & coach the team to deliver individual and store targets, including average transaction value and add on sales
- People management i.e. engagement and attendance
- Dealing with customer enquires
- Stock management including promotions and on-shelf availability
- Implement the company security policy to reduce shrink and losses
- Work with the management team to guarantee staff availability on the shop floor through coordinating your team's rotas and attendance
- Follow company policies and procedures relating to cash, stock and HR
- Ensure store is fully compliant with pricing, promotions, legislation and Health and Safety
- Inspire the team, to deliver a fantastic customer experience, leading by example

**Who we’re looking for**:

- Previous experience of leading and motivating a team
- Proven experience of working to and achieving challenging sales targets
- Previous experience of working in a customer focused retail environment
- Strong communication skills
- An understanding of the performance management process

**About Us**
In the UK Travel business, we have 570 stores. We reach our customers whether they are on the go in Airports, Motorway Services, Hospitals, University’s and Train Stations, we support millions of our customers every year and are one of the world’s leading travel retailers.
- We really can offer our products to everyone on any of life’s journeys. We continue to grow and have recently launched our InMotion brand, a leading digital accessories retail offering. We have also created partnerships with the likes of M&S and Costa Coffee, plus Well Pharmacy to ‘broaden our offering’ to our customers throughout the UK.
- That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better

**Format of Business**
- Airport

**Shift Pattern**
- Flexible - Including nights

**Position Type**
- Permanent

**Hours / Week**
- 39

**Full Time / Part Time**
- Full Time

**Salary Up To**
- £27,000

**County**
- West Sussex

**Country**
- UK

**Post Code**
- RH6 0NN

**Function / Region**
- Large Airports

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